Im sorry to hear this. Since Covid-19, we have been made aware that Royal Mail are running extremely behind in many areas, and it is affecting our sample dispatch. We have now put a notification about this on our website. Please email us and let me know if you prefer a refund on your sample or for us to send it again.
Pålidelig kunde
6 years ago
Darren
I understand the post is slow but it has been some time I don't think the post is that slow, has the samples been sent?
Thanks
George
Darren
Wood Floor Warehouse
6 years ago
We dispatch all samples within 1 working day, but the postal service in many areas are severely behind. There is also a chance it has been lost in the post. We can resend this or refund you. Just let me know your preference and I will organise this for you.
I would recommend Woodfloor Warehouse & would buy from them again .
The customer service was excellent & helped out with everything required ,
particularly , Catherine .
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