Cost and quality are great. We've ordered twice, one engineered wood and another laminate order. Delivery came on the wrong day twice though which caused some logistical errors on their side but they...
I did not receive my sample after a few weeks of waiting. Once the store were aware of this they contacted me and arranged a refund immediately. Apparently it was issues with Royal Mail in light of...
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Darren
Wood Floor Warehouse
6 years ago
I'm very sorry to find out that your samples did not arrive. We are aware of some disruptions to Royal Mail in the UK & Ireland, due to Covid. We have posted an update about this on our website COVID information under "Samples", with a link to the Royal Mail updates. We dispatch hundreds of samples days and while 98% seem to be received without disruption we have noticed an increase lately, in severe delays to some areas.
Thank you for taking my call today. I have immediately instructed our accounts department to issue a refund on your samples. Please also accept my apologies for any inconvenience.
Produktanmeldelser
Købsdato: 12/05/2020
0
Del
Pålidelig kunde
Bekræftet af Feefo
6 years ago
Run out of flooring, and the place I got my floor from did not have any left, got perfect match from wood floor warehouse, so well pleased
I have used them several times in the last two years as we are renovating our house. They have always been very responsive and replaced any damaged boards without quibbling. High quality planks and...
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Produktanmeldelser
Købsdato: 12/05/2020
0
Del
CU
Customer
Bekræftet af Feefo
6 years ago
Hvad Customer sagde om Wood Floor Warehouse:
Excellent team with commitment to the customer.
They contacted me with regards to an issue with a damaged box, before delivery and gave me some options one of which allowed me to complete the room...
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Produktanmeldelser
Købsdato: 17/05/2020
0
Del
CU
Customer
Bekræftet af Feefo
6 years ago
Hvad Customer sagde om Wood Floor Warehouse:
ONE ITEM WAS OUT OF STOCK THEY CONTACTED ME AND THEN NOTIFIED ME WHEN THE PRODUCT WAS IN STOCK AND DISPATCHED.
ALL OTHER ITEMS WERE DELIVERED ON THE DATE INDICATED.
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