Email received stating all items on my order were available for collection at my chosen store. I arrive the next day to find the 3 rolls of underlay were not there.
After several days and emails...
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Darren
Wood Floor Warehouse
5 years ago
I am very sorry for this inconvenience.
We normally don't hold over stock of underlay, as we have never run out in 20 years of business. Unfortunately, this time we did, due to very high demand during COVID. When we contacted other local suppliers they had also run out, and were unable to supply.
We have now resolved this situation with all of our underlay suppliers. Please accept my apologies for the inconvenience.
I would buy here again but the delivery driver did not call me 30min beforehand and so I could not sign for the delivery as I work from home and had a patient on the phone. Thankfully, the delivery...
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Darren
Wood Floor Warehouse
5 years ago
I'm sorry to hear that you were not called before your delivery arrived. It is something that we request any 3rd party couriers to do, but unfortunately, sometimes they do not carry out our instructions. I am however delighted that you are pleased with the flooring.
Please accept my apologies for the delivery inconvenience.
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