Hi Paul, we value your feedback, and we're sorry to hear things haven't gone as smoothly as we'd have liked.
Whilst we offer a comprehensive 1-year warranty that we'll always honour, we do sometimes recommend customers try some strategies to fix any reported issues before organising replacements. This is less because we want to avoid a replacement and more because we prefer to help customers identify and tackle the root cause of the issue.
Of course, as we've mentioned in our emails, if these suggestions ever don't help, we'll always happily organise a replacement.
I can see the replacement has already been shipped for transit to you. Do let us know how you go with this.
Drive safe!
Cheers,
Wipertech Team
Produktanmeldelser
Jean
Wipertech AU
1 month ago
Hi Paul, we value your feedback, and we're sorry to hear things haven't gone as smoothly as we'd have liked.
Whilst we offer a comprehensive 1-year warranty that we'll always honour, we do sometimes recommend customers try some strategies to fix any reported issues before organising replacements. This is less because we want to avoid a replacement and more because we prefer to help customers identify and tackle the root cause of the issue.
Of course, as we've mentioned in our emails, if these suggestions ever don't help, we'll always happily organise a replacement.
I can see the replacement has already been shipped for transit to you. Do let us know how you go with this.
Drive safe! Cheers,
Wipertech Team
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