Hi Phillip, thanks for bringing this to our attention!
Let's take a closer look, as it's possible that the angle of the installation was not correct; therefore, it can cause issues with fitting the blades. Alternatively, you may need a different year/series instead, which has a slightly different fitment.
No worries, we do have a fitment guarantee on all our blades.
I've emailed you directly to follow up on this- keen to hear more from you. We value your feedback!
Cheers,
Wipertech Team
Produktanmeldelser
Jean
Wipertech AU
2 months ago
Hi Phillip, thanks for bringing this to our attention!
Let's take a closer look, as it's possible that the angle of the installation was not correct; therefore, it can cause issues with fitting the blades. Alternatively, you may need a different year/series instead, which has a slightly different fitment.
No worries, we do have a fitment guarantee on all our blades.
I've emailed you directly to follow up on this- keen to hear more from you. We value your feedback!
Cheers,
Wipertech Team
Hi Jamie, thank you for reaching out and for providing the photos—sorry to hear about the trouble with your rear wiper.
Manufacturers change the wiper arm style between build years from time to time, which can cause a mismatch.
The good news is we do have the correct rear wiper you need, and we've emailed you to confirm the replacement.
Your feedback is important and helps us improve. If you have any other questions or need further assistance, just let us know.
Drive safe!
Cheers,
Wipertech Team
Produktanmeldelser
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Jean
Wipertech AU
2 months ago
Hi Jamie, thank you for reaching out and for providing the photos—sorry to hear about the trouble with your rear wiper.
Manufacturers change the wiper arm style between build years from time to time, which can cause a mismatch.
The good news is we do have the correct rear wiper you need, and we've emailed you to confirm the replacement.
Your feedback is important and helps us improve. If you have any other questions or need further assistance, just let us know.
Drive safe!
Cheers,
Wipertech Team
I will wait until after I have rung on Monday to rate the service
Jean
Wipertech AU
2 months ago
Hi, sorry to hear this! We can sort this out asap.
I haven't been able to trace a contact or email from you yet, so we've gone ahead and emailed you directly.
Happy to confirm, your blades are covered by our 12-month warranty.
We'd love the opportunity to make things right for you. Once I confirm your details for the replacement, we will have a new blade shipped out for you.
Keen to hear from you!
Cheers,
Wipertech Team
Produktanmeldelser
Uploadede medier
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Jean
Wipertech AU
2 months ago
Hi, sorry to hear this! We can sort this out asap.
I haven't been able to trace a contact or email from you yet, so we've gone ahead and emailed you directly.
Happy to confirm, your blades are covered by our 12-month warranty.
We'd love the opportunity to make things right for you. Once I confirm your details for the replacement, we will have a new blade shipped out for you.
Keen to hear from you!
Cheers,
Wipertech Team
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