Very very bad service. I ordered two times the brexit 50p, both times i was charged and both times the order has been cancelled and noone has contacted me to tell me whats going on...
i know we are...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking my call. As discussed, no charge has been applied for this order, we only charge upon despatch. I can also confirm that on 27th April, 2020 email communication was generated to you relating to the delay of your order, as recommended if this was not received within your inbox, to check your junk/spam folder just in case this was filtered.
I can also confirm that your 2nd order has now been cancelled, ensuring only 2 Brexit coins are sent to you.
At present we are currently awaiting further stock, and whilst I appreciate that you feel we are making excuses, The Royal Mint did cease production for a number of weeks, which has in turn caused unexpected delays to our normal process.
I would like to thank you for taking the time to offer your comments and I hope you feel we have resolved this to your satisfaction.
Kind regards,
Rebecca.
Produktanmeldelser
Købsdato: 17/04/2020
1
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om The Westminster Collection:
Unfortunately I still haven't received my order
Sharon Stevens
Bex
The Westminster Collection
6 years ago
Hi Sharon, I am sorry to hear you are yet to receive your order for The Memories of Victory Gold-Plated Coin. I can confirm this was despatched on 21st April, 2020. We do expect deliveries to be completed within 3-5 working days, and it appears your delivery has now exceeded this expectation.
We are required to allow 10 working days for your delivery to arrive, which should be by 4th May, 2020.
Please can I kindly request that if you have not received you delivery by this expected date you advise us via enquiries@westminstercollection.com and we will investigate this for you.
Again, we are sorry for the delay and appreciate your patience.
Kind regards,
Rebecca
Produktanmeldelser
Købsdato: 17/04/2020
0
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om The Westminster Collection:
Excellent service, always helpful, polite on the phone, prompt delivery of items, would recommend anyone who collects items.
Produktanmeldelser
Købsdato: 17/04/2020
0
Del
TC
Trusted Customer
Bekræftet af Feefo
6 years ago
Hvad Trusted Customer sagde om The Westminster Collection:
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