Excellent so far, via email and telephone contact. Have not had the holiday yet, so fingers crossed it all goes to plan! Little worried about Air China - hopefully they are a good reputable...
This was our second Wendy Wu trip, i have no doubt there will be a third
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank your for your feedback, We are delighted you enjoyed your 2nd tour with us and will be over the moon to welcome you as a VIP on a 3rd Wendy Wu Tour in the not too distant future.
Kind regards,
Junior, Wendy Wu Tours
Ken our national guide can not be praised enough!!
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank your for your valued feedback! we are delighted you enjoyed your tour and hope you came away with memories that will last a long time. We will pass on your high praise to Ken & Alex who will be proud. We look forward to welcoming you and your friends on tour in the not too distant future.
Kind regards,
Junior, Wendy Wu Tours
Excellent friendly service. Answered all queries and gave detailed information to enable us to choose holiday that best suited us. Actually booking process quick and uncomplicated.
Having travelled with them 5 years ago to China we know how good they are. We booked another trip to China and during our follow up enquiries we decided to book yet another trip to China for next...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your much valued custom, we are delighted you have a further 2 trips booked with us! we hope you enjoy your trip and look forward to welcoming you on tour.
Kind regards,
Junior, Wendy Wu Tours
I think the service I received was very good the only negative was that I was given a phone number to ring after asking for 2dossiers to be emailed to me to talk about moving forward, I phoned this...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We aim to give a professional and speedy service at all times and will give call backs at the earliest possible opportunity. we apologige for any delay in getting back to you.
Kind regards,
Junior, Wendy Wu Tours
Whilst Steve @Wendy Wu was always courteous and helpful, it would seem that Wendy Wu's tracking system wasn't too good. I had to always remind Steve (and someone else who called) what I was doing,...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Your booking reference will always start with 'UK' followed by 5 digits. Please quote this Reference No. when calling so we can provide a quick and efficiant service. We will pass on your polite comments to Steve who will be glad he could help.
Kind regards,
junior, Wendy Wu Tours
Købsdato: 14/03/2015
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Pålidelig kunde
11 years ago
Very helpful, friendly, easy to contact and talk to.
Service at most hotels was poor. They appear to be 3/4 star in appearance but food in the restaurants was often cool or cold, it was hard work to attract a waiter to get a drink, staff on check out...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for providing your feedback, which is valuable for us to ensure continuous improvement of our tours. We are glad to hear you enjoyed your trip but acknowlwdge your tour had some points for improvement. Rest assured that your comments have been passed over to our office in india and our ground agents will ensure improvement.
in relation to alcohol not being available at 3 of your hotels in Munnar,cochin and Kumarkom, all of these hotels have no alcohol policies in effect. alcohol will be available in the local area outside the Hotel.
we are happy to hear your otherwise enjoyed your tour and we hope to welcome you on tour with us in the not too distant future.
Kind regards,
Junior, Wendy Wu Tours
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.