excellent service all through holiday. fantastic guides vey knowledgeable our national guide Britaney was exceptional all through holiday could not do enough for any body went far beyond our...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We appreciate your amazing comments about your guide Britaney who has obviously left an lasting impression on you due to her passion for helping people and excellent customer service.
We will be sure to pass your comments over to our China office and they will in turn inform Britaney of your very kind comments.
It was great to hear the Great Wall and the trip to the Warrior pits were fascinating highlights of your tour.
We look forward to welcoming you or any of your recommended friends or family on tour with us to sample all the wonders and service you experienced.
Kind regards,
Lorraine
The lady I spoke to(Liz Cathcart) was extremely helpful and answered any questions that I had. She arranged the flight upgrade and sent a confirmation e-mail immediately
very good hotels ******* and buses could not find no fault
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Hello! Welcome home! Thank you for your comments following your tour which we greatly appreciate.
Bruce is one of our more experienced guides and always leaves a great impression on our passengers so we are pleased his attentiveness was a asset to your group.
We have taken on board your constructive comments would like to thank you again.
Kind regards,
Lorraine
the tour was very well organised and our service was excellent
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome back! Thanks for your comments about the organisational aspect of your tour and we are happy the service you received met and exceeded your expectations.
We understand and appreciate your comments relating to the Giant Buddha located in Leshan and we have improved this aspect of the tour for our 2016/17 departures to explore more of the area and the opportunity to scale the top of the Buddha!
It is feedback such as this which has facilitated the improvements to out tours -so we would like thank you!
We are please you otherwise had an amazing trip and would be delighted to welcome you back in the not too distant future.
Kind regards,
Lorraine
We requested quiet room which did not get through to the hotels. Fortunately our group leader was able to liaise with reception to resolved an issue which should not have arisen in the first place.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to post your review following your Magnificent China tour and hope you have enjoyed your journey in to China and the extensive attractions you visited.
We were sorry to hear you had an issue with a room request at your hotel but were pleased to hear this was resolved right away by your guide.
Thank you for your comments and we hope we are able to have the pleasure of having you travel with us in the not too distant future.
Kind regards,
Lorraine
The Golden Triangle tour was everything that I had hoped it would be, lots of included sightseeing always with knowledgeable guides. All of our hotels were of a very high standard & our coach was...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Welcome home from your great Golden triangle tour and we were delighted to hear you have enjoyed your time with us and our staff in China have been able to enhance the enjoyment of your tour.
Due to varying flights and arrival times of our passengers, meals usually commence at dinner time but your comments relating to the this have been duly noted.
We would love the change to show you other parts of Asia in the not too distant future.
Kind regards,
Lorraine
All hotels of excellent standard. Michelle the national tour guide, was excellent, proficient, efficient made the tour 'glide', and made the transfers etc very easy and hassle free. In addition she...
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.