We were impressed by the level of organisation and planning involved in our tour. Everything ran on time and this was largely down to the hard work and organisation of our national guide Gary.
Produktanmeldelser
Købsdato: 24/10/2015
0
Del
Pålidelig kunde
10 years ago
superb service from booking the holiday to coming home
Excellent guides, transport, restaurants and transport arrangements.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you very much for your feedback. We are delighted to see that you thoroughly enjoyed a considerable amount of aspects on your tour - from your guides to your restaurants you visited!
We are disappointed to hear that you didn't enjoy some parts of your tour. We find that the shopping opportunity is very popular with travellers who like to buy genuine Silk, Pearls or Jade for example but we appreciate this was not to your liking.
We will duly note your comments made, and hope to see you again on one of our tours in the near future.
Kind regards,
Shanice
Produktanmeldelser
Købsdato: 24/10/2015
0
Del
Pålidelig kunde
10 years ago
The service was fantastic all the guide did a very good job
The book in experience went smoothly.
Wendy Wu showed good flexibility by agreeing to my request to fly to Xian a few days early and have extra days with my daughter who is studying Mandarin in...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to post your feedback.
We are pleased to hear that you were impressed with the booking service you received from Wendy Wu, and wishing you a safe journey and trip to China - not only to enjoy a great tour but to spend some time with your daughter!
Looking forward to hearing from you on your return.
Kind regards,
Shanice
Købsdato: 07/11/2015
0
Del
Pålidelig kunde
10 years ago
Booked a holiday for next year over the phone. Service was polite and efficient.
Only thing I would say is that Wendy Wu need to bring the information up to date that they send out, money taken should be more Chinese RMB than US dollars. You have to be able to walk quite a bit eg...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you for taking the time to provide us with your detailed feedback on areas you feel could have been enhanced in regards to information received when booking your tour with us.
We understand that some aspects of our tours do require more walking than others, which is why we make sure each tour is identified as either; comfortable, moderate or an active pace. Wendy Wu also provide an estimated amount of walking time in the day to day itinerary found in each tour dossier.
We are delighted to hear that all of your hotels included hair dryers, however we note that this is not always the case for every hotel our groups may visit, as the hotels vary.
Pleasing to see that you have rated both the service received and product as excellent and will make a note of the areas you feel could be improved upon!
Wendy Wu hope to see you book with us in the near future to witness even more fascinating sites China has to offer!
Kind regards,
Shanice
Brilliant service, as we had an absolute star of a national guide who smoothed the way everywhere.
Wendy Wu Tours
Wendy Wu Tours
10 years ago
Thank you very much for your kind feedback!
We are thrilled to hear that you had such a wonderful time in China & Tibet with your national guide, whom we are sure left you leaving China with fond memories.
We are deeply sorry to hear that you suffered from altitude sickness during your three night stay in Lhasa where altitude can reach up to 4000 metres.
We hope that judging from your positive feedback this will not deter you from booking with Wendy Wu again!
Kind regards,
Shanice
The service was exemplary with flawless arrangements throughout. The tour guide was the best we have had on this type of trip, very efficient with an excellent knowledge of China and a great sense of...
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Wendy Wu Tours
Wendy Wu Tours
10 years ago
Wendy Wu would like to sincerely thank you for sharing with us such a detailed, exquisite encounter of your time on our Magnificent China tour!
No doubt, we can see that you have left China with lasting memories, and thank you for your high praise particularly to your tour guide who was able to educate you all on the fascinating culture of China.
We are delighted that you enjoyed the itinerary and food on your tour, however are disappointed to hear that the level of variation wasn't what you hoped for. We usually get a lot of positive feedback in regards to food, nevertheless will be taking your comments on board to seek improvements.
We definitely hope that we can take you to China again showing you even more of the genuine historical artefacts that impressed you as much as the Terracotta Warriors - China has so much to offer!
Kind regards,
Shanice
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.