Still haven't received my order yet, but have been OK in the past so only stars thus time
Dale
Vapoholic
5 years ago
Hi James,
We're very sorry for the delay in getting your order to you. We have been made aware that there were significant delays with Royal Mail, especially at the beginning of the new year when you made your order.
We would like to assure you that if your order does not arrive within 10 working days we GUARANTEE that a replacement parcel will be sent out to you.
I can see we replied to your email on the 14th to explain the above. We're extremely sorry for the delay in getting back to you, our customer service team has been very busy with the above issues.
Kind regards,
JG
James Griffin
5 years ago
Good response time and understandable under the current circumstances.
Thank you
Hi Andrei,
We're extremely sorry for the mix up with the CBD flavour. We will send out the correct flavour for you today.
Please be aware that we do not check the reviews for issues as frequently as the support desk. If any further issues occur, please call us or send us an email and we'll be able to resolve this much faster for you.
Kind regards,
I ordered 4 batteries and only 2 arrived in damaged in transit packaging, I e mailed Vapaholic directly unfortunately I received no response, 50% of what I ordered and payed for has failed to be...
Læs flere
Dale
Vapoholic
5 years ago
Hi Glenn,
Apologies for the error in your order, and for the delay in getting back to you.
I can see we replied to your email on the 5th when we were back from the holiday break and sent out the missing items which were received by yourself on the 7th.
We hope to serve you again soon!
GT
Glenn Turpin
5 years ago
Rating amended from 1 to 5 stars, as I believe I was in error and send e mails to a no reply address, once I contacted customer services matter was resolved with immediate effect.
Its my first order and I'm not impressed not received my liquid yet
Dale
Vapoholic
5 years ago
Hi Dean,
We're very sorry for the delay in getting your order to you. We have been made aware that there were significant delays with Royal Mail, especially at the beginning of the new year when you made your order.
We would like to assure you that if your order does not arrive within 10 working days we GUARANTEE that a replacement parcel will be sent out to you.
Kind Regards,
First order got sent out with half the items missing so I got in contact and they rectified it straight away, great customer service! Thank you, CBD vape is amazing & the flavours are nice and...
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