Very quick delivery, very good priced and excellent flavours. Will be using them going forward.
Only thing I would recommend is in the trial/tester bundles to include the option to have nicotine
Normally I have had no issue with this company until now, my delivery turned up incomplete and after initial contact they have not responded with any sort of outcome to resolve the problem. Customers...
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Dale
Vapoholic
5 years ago
Hi there Bobby,
We're sorry for the missing items in your order.
I can see your email which we replied to on the 14th, in which we've requested some additional information regarding the items. If you could please respond to the email one of our agents will be in touch and send out the missing items straight away.
We hope to get this resolved for you soon.
BD
Bobby Deans
5 years ago
With regards to this support ticket
Re:[## 4764 ##] #394399
I have already responded to the email you sent me asking for more details to which I attached a photo of the order I recieved. I have again this morning commented on the above mentioned ticket for you to look at
Dale
Vapoholic
5 years ago
Hi again Bobby,
I'm afraid we didn't receive the previous email for some reason, but I got your re-send from today. Thank you for providing the requested information, your replacement E Liquids will be sent out today.
Apologies again for the inconvenience.
Dale
Vapoholic
5 years ago
Hi again,
I can see your items were delivered the next day after my post.
Again we're sorry for the delay, we hope you enjoyed your E Liquids!
BD
Bobby Deans
5 years ago
I received the missing items the following day and I thank you for that. I have ammended the review rating to the deserved 5 star.
Thank you
Very reasonable prices, good range of products and good service. I had a small error in an order, which was quickly rectified - and also included some free products to make up for it.
Produktanmeldelser
Købsdato: 03/02/2021
0
Del
JP
Jackie Pearson
5 years ago
Hvad Jackie Pearson sagde om Vapoholic:
Excellent service juice tastes amazing will be ordering more
Delivery and customer service I can’t fault but the juice I received is really disappointing and it’s not the first time it’s been bad as I ordered a different make and flavour and still can’t get on...
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Dale
Vapoholic
5 years ago
Hi Will,
Thanks for your review.
We understand not every flavour will be for every pallet, however considering you've tried a variety of flavours it might point to your setup. The fact your coils are burning out really quickly too is strange.
We'd be more than happy to discuss this with you to try to find a resolution, if you could send us a support ticket via the contact-us section of the website we'll happily take a look into this for you.
Sorry for the hassle so far, hopefully we get this sorted soon.
WT
Will Todd
5 years ago
After leaving a review I was instantly contacted by a team member called Dale. Like always they went above and beyond. He gave me personal advice on how I can improve my vaping experience and also sent a document about how to properly use coils and what juice goes with what. He hit the ball out of the court and just like to say thanks! Would definitely recommend vapoholic!!
I still haven't received this after nearly 2 weeks
Dale
Vapoholic
5 years ago
Hi Anthony,
Thanks for your review.
I'm afraid we are still experiencing delays with Royal Mail, but 99% of the orders are getting there. We do guarantee to issue a replacement if your order does not arrive within 10 working days (as this is when we can declare the package as lost).
As the 10th working day for you is Saturday 20th, please let us know if your order hasn't arrived by then and we'll issue a replacement via express tracked delivery straight away.
We're very sorry for the inconvenience caused.
Dale
Vapoholic
5 years ago
Hi again Anthony,
I can see your order was delivered on the 16th, shortly after my reply.
Sorry again for the delay, we hope you're enjoying your E Liquids.
Købsdato: 06/02/2021
0
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RM
Robert McLaughlin
5 years ago
Hvad Robert McLaughlin sagde om Vapoholic:
The order process was smooth and the product is great I would recommend this product to anyone
Produktanmeldelser
Købsdato: 06/02/2021
0
Del
MC
Matty Coulson
5 years ago
Hvad Matty Coulson sagde om Vapoholic:
Most of the service was fine when i ordered but the delivery hasnt arrived on time
Dale
Vapoholic
5 years ago
Hi Matty,
Thanks for your review.
I'm afraid we are still experincing some delays with Royal Mail, however we do guarantee to issue a replacement via express delivery if your order does not arrive within 10 working days (as this is when we can declare the package as lost).
As the 10th working day for you is the 20th, please let us know if your order doesn't arrive by then and we'll issue your replacement immedietly.
We're very sorry for the inconvenience.
Dale
Vapoholic
5 years ago
Hi again Matty,
I can see on our system that your order was delivered the next day.
Sorry again for the hassle, we hope you're enjoying your E Liquids!
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