Made an order. Had an email to state dispatched later that day. the following morning had an email to say it hasn't been dispatched and that infact they don't have what I ordered so changed it for...
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Miri
Vapoholic
5 years ago
Hi Dean,
We are so sorry to hear you have been unhappy with our service. Although we try to maintain our stock levels at all times, we do have to occasionally substitute items for something of similar value or more! We are glad the coils were an acceptable substitute and worked well in your device, but apologize for the inconvenience.We can see there was a significant delay on your recent parcels dispatch due to the Bank Holiday weekend, and we issued a refund for the express postage as an apology for the delay.Please contact us at hello@vapoholic.co.uk if there is anything else we can do for you, or if we can help to improve your experience with us.
Never received the product, I did contact and ask where my package is but they never got back.
Miri
Vapoholic
5 years ago
Hi Aaron,
We have tracked your parcel and can see it was delivered on the 24th, however we are so sorry to hear you never received it! Although we are struggling to find any support tickets or emails linked to this complaint. Please contact us at hello@vapoholic.co.uk and we can investigate this for you.
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