Fast delivery, good quality products for a great price. Had a nice range of different flavours of cbd vapes. They cbd vapes are also pure isolate and contain no thc, they are also tested by a 3rd...
The service was terrible, I haven’t received my order, I e mailed them to tell them it’s been delivered to a completely different town. Their reply was I have to wait two weeks to report lost...
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Miri
Vapoholic
5 years ago
Hello Gerald,
Thank you for taking the time to leave a review. I can see we are already looking into this situation via email.
We have tracked your order and can confirm it was delivered to the address provided, however we are sorry to hear that you never received it. I’m afraid the order wasn’t ‘tracked’ so we have no more information regarding the parcel’s whereabouts at the moment.
We have to wait 14 days from the original order date (which is today) before we can report it as a lost parcel and look to offer a replacement. If you would like to reply to the email we have sent, we can carry on resolving this issue!
GM
Gerald Morgan
5 years ago
I spoke to Miri about my order explaining it was delivered to an address 30 miles away.
Miri sorted a replacement order straight away.
Miri was absolutely fantastic in sorting the problem out.
Thank you very much
Took ages to arrive. Even though I paid for quicker delivery. They said it was tracked. That was a lie. Bad customer service. Wouldn't recommend
Miri
Vapoholic
5 years ago
Hello,
We are so sorry to hear you have been so unhappy with our service.
Although we have no direct control over Royal Mails delivery times, we in no way see this as an acceptable waiting time for your order! I’m afraid you did not choose tracked delivery, however we are more than happy to reimburse the postage cost as an apology for the delay.
Please contact us at hello@vapoholic.co.uk if there is anything we can do to improve your experience!
Produktanmeldelser
Miri
Vapoholic
5 years ago
Hello,
Thanks for the review, please let us know if there is anything we can do to improve your experience with us!
So far not great, I am still waiting for my first order, even though it is supposed to be coming from Manchester it's taking a long time for my first order to be delivered, once I have received this...
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Miri
Vapoholic
5 years ago
Hello,
We are so sorry to hear that your order hasn’t arrived yet! Please contact us at hello@vapoholic.co.uk so we can investigate this for you!
AL
Angela Lafranceschina
5 years ago
After my initial review, I have since received a replacement delivery after my first order was lost in the mail. I can now update my review. I would firstly like to thank this company for sorting this issue very quickly as it arrived the day after it was resent, and with courtesy and respect. The vape is easy to use and clean.
Really great tasting juice and such a reasonable price. Have been going somewhere else for years but only going to use vapoholic from now on. Standard delivery was quick too and came packaged up...
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