You could send me all the books I ordered and paid for instead of just sending one with a receipt inside showing three had bee delivered when there was only one book .
Lisa
Usborne
5 years ago
I'm so sorry to hear about this problem. Please do email orders@usborne.com and our customer services team will look into this for you. Lisa
Absolutely brilliant service. I was advised by the lovely Teri on which books would be suitable for my little boy and she was spot on, he loves it. Will be purchasing again!
The book I ordered did not arrive but the agent whose page I had ordered through chased it up for me. I have now received the book and a refund of the postage. Unfortunately this was a birthday...
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Købsdato: 20/04/2021
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Bekræftet af Feefo
5 years ago
Prompt delivery, good packaging. Product was fantastic value for money - an amazing offer!
Absolutely excellent service from Freya at little Lothian bookshop, I didn’t know what to buy for my nieces and nephew and she was great at making recommendations
I'm so sorry you have not yet received your book. I checked with our customer services and it seems your address was incomplete. Someone from customer services will be contacting you today to sort this out. Lisa
VD
Vicky Worrell Dearing
5 years ago
Wow, wow, wow.
Got a phone call from a lovely lady. All sorted. Book has arrived and its great. Great quality too.
Havent had customer service like this in probably 20 years.
Will recommed to everyone now.
Thank yiu so much.
Lisa
Usborne
5 years ago
Thanks so much for letting us know - that's made my day! And I'm glad you like the book too. Thank you. Lisa
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.