TravelUp Anmeldelser

Good afternoon, Mrs. Ayoola, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good afternoon, Mr. McCarren, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to experience delays in communication, particularly when trying to correct a booking, request a cancellation, and submit a complaint. We also appreciate how concerning it would have been to believe your booking had not been cancelled as requested. If your complaint remains unresolved, we kindly ask that you email us at admin@travelup.com with your booking reference and full details of your case. Our team will ensure your concerns are reviewed thoroughly and will provide you with an update as soon as possible. Thank you for bringing this to our attention. Your feedback is important to us and will be shared with the relevant teams as we continue working to improve our customer service and communication. Regards, TravelUp

Good afternoon, Ms. Judge, Thank you for your 5-star rating. We are delighted to know that you had a positive experience with us. Your support and feedback are greatly appreciated, and it means a lot to our team to receive such a wonderful rating. Thank you for choosing us for your travel needs. We look forward to assisting you again in the future and helping to make your next trip just as enjoyable. Regards, TravelUp

Good afternoon, Ms. Pennycuick, Thank you for taking the time to share your feedback. We're very sorry to hear about your family circumstances, and we sincerely hope your relative is receiving the care and support they need. Please accept our heartfelt apologies for the additional stress and disappointment you experienced during such a difficult time. We're sorry to learn that you felt your enquiry was not fully understood and that the support you received did not meet your expectations. We appreciate how important compassionate and clear communication is, particularly in exceptional circumstances. If your concerns remain unresolved, please email us at admin@travelup.com with your booking reference and details of your case. Our team will be happy to review the matter and advise on any options that may be available in line with the airline's fare rules. Thank you for bringing this to our attention. Your feedback is valued and will be shared with the relevant teams as we continue to improve our service. Regards, TravelUp

Good afternoon, Mrs. Hughes, Thank you for taking the time to share your feedback. We're pleased to hear that the booking process itself went smoothly. However, we're very sorry to learn about the difficulties you experienced when checking in and the lengthy wait to reach our customer support team. We understand how frustrating this must have been, particularly when preparing to travel. We appreciate your comments regarding the booking reference and our response during your call. Your feedback has been noted and will be shared with the relevant teams as we continue to improve both our communication and customer service experience. Thank you once again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future. Regards, TravelUp

Good afternoon, Mrs. Horton, Thank you so much for your wonderful 5-star review! We're delighted to hear that everything went smoothly and that you had such a positive experience with TravelUp. It's also great to know that you found our travel updates and notifications helpful throughout your journey. Your kind feedback is greatly appreciated and motivates our team to continue delivering the highest level of service. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Velayuthapillai, Thank you for your 4-star review! We're pleased to hear that you found our email communications helpful and that you received all the information you needed for your trip. We also appreciate your feedback regarding the waiting time when contacting our customer support team. We understand the importance of being able to reach us quickly, and we're continually working to improve our telephone response times to provide a better experience for our customers. Thank you for choosing us. We look forward to assisting you with your future travel plans. Regards, TravelUp

Good afternoon, Mr. Harrisingh, Thank you for your 4-star review! We're delighted to hear that you found our service good and effective, and that our updates kept you informed throughout your journey. It's especially pleasing to know that the baggage collection information was helpful and made your travel experience even more convenient. We truly appreciate your feedback and your support. We look forward to assisting you again with your future travel plans. Regards, TravelUp

Good afternoon, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience this situation has caused. We understand how upsetting it must have been to discover the flight cancellation yourself, particularly so close to your departure date. We also appreciate your concerns regarding the communication you received and the delay in resolving your refund request. If your case is still outstanding, we kindly ask that you email us at admin@travelup.com with your booking reference and full details. Our team will review your case thoroughly and provide an update as soon as possible. Your feedback is important to us and will be shared with the relevant teams as we continue working to improve our communication and customer service. Regards, TravelUp