Trafalgar Anmeldelser

Thank you for being our guest and travelling with Trafalgar.

Thank you for taking the time to share such detailed feedback. We are sorry to read that the Travel Director’s approach and level of support left you feeling disappointed throughout your journey. We understand how important it is for guests to feel cared for, included and well informed, and we regret that this was not your experience. We are particularly sorry to read your concerns regarding the Travel Director’s knowledge of the destinations, the pace at which the group was guided, and the occasions when you felt you were left to explore independently without sufficient support. We appreciate that these experiences can make it difficult to fully appreciate the places visited or feel part of a cohesive group. We also understand your concerns about the balance of the itinerary. Having limited time in significant destinations such as York, Liverpool and Glasgow, particularly when you would have liked more opportunity to explore and appreciate their history and character, would understandably have been frustrating. Your comments regarding the time allocated to the various stops and the pace of sightseeing are valuable, and we will ensure this feedback is shared with the relevant teams for consideration. We are sorry that the overall experience did not provide the level of care, destination insight and opportunity to explore that you had expected. Guest feedback is important to us, and we appreciate you bringing these concerns to our attention.