The online site offers a telephone help service which I found to be excellent and the product is exactly as described and arrived exactly when promised. If the soil proves to be no good I’ll have to...
My order was light. I reported this and felt fobbed off. No investigation. I ordered 1000 kg and 750kg turned up. No paper work left with delivery so couldn’t check what had been sent against...
Læs flere
Robert Theakstone
Topsoil Direct Ltd
4 years ago
Thank you for your feedback, and I am sorry to hear of your concerns. All our products are advertised and sold based on volume rather than weight as this provides a more consistent approach to the quantity of product in each bag, ensuring you receive the full 500 litres. We don't disclose the weight of the bags on our website as these can change from day to day i.e if the soil is damp, it will weigh more than soil that has been kept dry. I hope this information is helpful, but should you still have some concerns, please do not hesitate to contact us on 01430 631111.
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