Theatre Tickets Direct Anmeldelser

Thank you for taking the time to share your feedback. We understand how important it is for our customers to have a smooth ticket selection process. Our ticketing system is live and operates in real-time. This means that if another customer selects tickets at the exact same moment as you, those tickets may become unavailable by the time you proceed to finalise your purchase. It's akin to two shoppers reaching for the last item on a shop shelf at the same time. We recognise the inconvenience this may cause and sincerely apologise for any frustration. We're constantly working to improve our system for a better user experience. Should you need any assistance with future bookings or have further concerns, please don't hesitate to reach out to our support team.

Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed the show and your seats. However, we regret to hear about your dissatisfaction with the pricing of the pre-theatre meal. We appreciate your understanding that businesses often have partnerships, but we would like to clarify our relationship with the restaurants listed on our website. At Theatre Ticket Direct, we aim to provide a comprehensive and convenient service for our customers, which includes offering restaurant reservations as part of our package. Despite what may be a common misconception, we do not receive any payment or commission from the restaurants. They are listed on our website purely for the convenience of our customers, and we do not influence their pricing. The pricing discrepancy you experienced might be due to a special menu or pricing structure that the restaurant has for diners who book through our service. This could include priority seating, guaranteed reservation times to ensure you can enjoy your meal without missing the show, or other services that might not be included with a standard reservation. We understand your concern and we are committed to transparency and fairness in all our services. We'll review your feedback with the concerned restaurant and strive to ensure clearer communication of any special pricing or unique menu offerings in the future. Once again, thank you for bringing this to our attention and we hope you will consider using our services again in the future.