Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af The Insurance Emporium

Viser alle 6,919 anmeldelser

Trusted Customer

8 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Very helpful in explaining the benefits of the policy & making sure I got the cover required

Trusted Customer

8 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Poor customer service!

As my dog is only 2 I am not an expert in pet insurance and as there is 4 different types of cover I wanted further advise. I obtained my quotes from compare the market and called the Emporium team...

Læs flere

Becki

The Insurance Emporium

8 years ago

Thank you for your feedback.

I am sorry you feel as though you have not received the highest standard of service we always aim to provide. I can assure this will be dealt with within our strict training guides. I have asked a senior to contact you today to go through your queries and any action taken to deal with your concerns.

Kindest Regards

Michelle Corner

Customer Contact Team Leader

Trusted Customer

8 years ago

The concerning this is you say you try and offer a high standard service but i spoke to two members of staff and recieving shocking information and appalling service.

Pålidelig kunde

8 years ago

Quick & simple

Pålidelig kunde

8 years ago

It was very easy to take the policy out but when I have sent an email to cancel within the 14 day cooling off period, I have had NO reply.

Pålidelig kunde

8 years ago

I would use them for everything if I could

So quick and easy!

Trusted Customer

8 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Well done

They were very helpful and very efficient

Trusted Customer

8 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Very helpful and depending on the quote next year would stay.

Trusted Customer

8 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Not sure if they have any staff ??? !!!!

Impossible to get through on the phone Tried several times but couldn’t get anyone to answer Tried to apply online via compare the market.com to be met with site down for maintenance Eventually...

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Trusted Customer

8 years ago

Hvad Trusted Customer sagde om The Insurance Emporium:

Could do better!

The Insurance Emporium had the best price for our pet insurance. But they offer no online access to manage your documents and they are slow replying to emails. 3 stars - could do better!

Pålidelig kunde

8 years ago

Because when I applied on line I requested a DD date that suited me , This wasn't done & all I've had since joining all I've done is ring & change the date & each time it isn't done ! Very...

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Becki

The Insurance Emporium

8 years ago

Thank you for your feedback.

I have asked a senior to contact you regarding your comments. I am sorry you feel when you applied for insurance the payment collection date was not suitable. Paul will however be able to help you.

Kindest Regards

Michelle Corner

Customer Contact Team leader