Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af The Insurance Emporium

Viser alle 6,921 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Unknown

Hard to say, I clicked on a link, filled in a ‘form’ and gave banking details. No human contact, and am not cover3 for first 2 weeks

Joe

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, the policy excludes illness showing clinical signs in the first 14 days of cover, this type of exclusion is common for pet insurance policies. Kind regards, Joe The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Very polite and helpful man on the phone

Joe

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Joe The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Pet insurance

Perfect with service provided

Kirsty

The Insurance Emporium

1 year ago

Good afternoon, Thank you for leaving a review, we are pleased to be of assistance. Kind regards, Kirsty The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Poor Experience

Sadly took a week to sort out a renewal where I had to keep ringing daily after being given the wrong information on numerous occasions. My complaint was escalated to an senior member of staff where...

Læs flere

Kirsty

The Insurance Emporium

1 year ago

Good morning, We are sorry to hear of your comments. The issue was regarding the cancellation of your previous policy, and the quote for a new policy of your horse. As the wording of an exclusion placed on the policy had been amended, you had raised queries regarding this. We are sorry if the advice provided was unclear , this is not indicative of our usual service standards. If you would like us to review this further, please email us at feedback@emporium.co.uk and one of our Customer Experience Team will be in contact within 5 working days. Kind regards, Kirsty The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Why

Why ask before ive used them?

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We ask for feedback at several points throughout your journey with us, including the opportunity to share your thoughts upon the settlement of a claim. Kind regards, Simon, The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

"Technical problems"!

Tried a few times to get a quote online but their system always had "technical problems"! A complete waste of my time.

Simon

The Insurance Emporium

1 year ago

Good morning, We’re sorry to hear about the difficulties you’ve experienced with our website. Our team is actively working to resolve these technical issues. In the meantime, our Customer Contact Department is available on 03300 244 007 and will be more than happy to assist you. Kind regards, Simon The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Caravan insurance

Very good service and reasonable price

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

Ann

Bekræftet af Feefo

Chesterfield

1 year ago

Hvad Ann sagde om The Insurance Emporium:

Efficient, friendly and knowledgeable

The agent was extremely knowledgeable and professional. He was able to answer so my questions during the process of inviting my dog with them. The price quoted was really good value. I took out their...

Læs flere

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased you are happy with the service. Kind regards, Simon, The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Good experience.

Nice man I spoke to went through all the details with me made it very easy to get the insurance I wanted so very pleased.

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased to be of assistance Kind regards, Simon, The Insurance Emporium

Pålidelig kunde

Bekræftet af Feefo

1 year ago

Excellent

Excellent price, customer service & ease to complete

Simon

The Insurance Emporium

1 year ago

Good morning, Thank you for the review. We are pleased you have joined us. Kind regards, Simon, The Insurance Emporium

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Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

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Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?