Tenon Tours creates personalized trips that connect you to the best of Europe.
Service
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bedømmelseri det seneste år
Viser alle 749 anmeldelser
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Paul
Bekræftet af Feefo
5 years ago
Hvad Paul sagde om Tenon Tours:
Our team was Very responsive to all questions and changes we requested. They suggested things we did not think of and tailored the trip to our wants and needs.
Elizabeth
Tenon Tours
5 years ago
Hi Paul, we appreciate your feedback and are happy to hear that you were satisfied with our service! We hope to work with you again in the future.
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George T
Bekræftet af Feefo
Hardy Virginia
5 years ago
Hvad George T sagde om Tenon Tours:
Greatly satisfied
I dealt with a customer service representative, by the name of Gracie Gadler, she was there when I desperately needed help with recouping the money that my wife Rita and I advanced for a trip to...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your review, George! I'll be sure to pass this along to Gracie. We are so happy that she was of great service to both you and Rita during this time. We hope that we will be able to work with you on an Italy trip in the future.
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Debbie
Bekræftet af Feefo
5 years ago
Hvad Debbie sagde om Tenon Tours:
The staff was great but your trip insurance is down right horrible. I spent a lot of money for the trip and I might now be able to reschedule in the time frame you offered. I was hoping the insurance...
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Elizabeth
Tenon Tours
5 years ago
Hi Debbie, thank you for your feedback. We regret that the insurance provider was not able to issue a full refund given the circumstances. Our team is willing to work with you to the best of our abilities in order to make sure you are able to reschedule your trip. I have relayed your message to our management team and we would like you to know that we are in the process of changing Travel Protection providers in order to offer our travelers better coverage. Please let us know if you have other questions or concerns.
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Brenda
Bekræftet af Feefo
South Carolina
5 years ago
Hvad Brenda sagde om Tenon Tours:
Best tour staff I have ever worked with
Amazing. Gracie and janet were two of the most helpful, kind, resour and responsive agents I have ever worked with
Elizabeth
Tenon Tours
5 years ago
That is great to hear, Brenda. We are glad that Janet and Gracie were able to help you plan your trip! We regret that you were not able to travel but look forward to working with you in the future. Thanks for leaving your feedback!
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Roy
Bekræftet af Feefo
Sanford
5 years ago
Hvad Roy sagde om Tenon Tours:
Great Company
Very professional and helpful answered all my questions no matter how trival
Elizabeth
Tenon Tours
5 years ago
Hi Roy, thank you for your feedback! We're glad that your questions were answered by our team, and hope that we will be able to work with you again in the future.
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Kristen
Bekræftet af Feefo
New Hampshire
5 years ago
Hvad Kristen sagde om Tenon Tours:
They stand by their customers
Unfortunately our honeymoon was cancelled due to Covid restrictions. We paid thousands of dollars for the "Cancel for any Reason" insurance. However, the insurance company wouldn't refund a...
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Elizabeth
Tenon Tours
5 years ago
Hi Kristen, I'm so sorry you had to cancel your honeymoon. That would have been an amazing trip, and I'm sure you were looking forward to it. We're more than happy to have helped you with a refund and credit during these trying times. Hopefully, we will be able to plan a spectacular trip for you and your new spouse soon!
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Robert
Bekræftet af Feefo
5 years ago
Hvad Robert sagde om Tenon Tours:
We have taken several trips to Europe and Tenon’s customer service cannot be beaten. Had little to no problems but they took care of everything right away. We feel very safe in their hands. Once the...
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Elizabeth
Tenon Tours
5 years ago
Thank you for your review, Robert! We're very happy to hear that you have experienced such great service from our team. We look forward to traveling with you again soon!
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Saura
Bekræftet af Feefo
5 years ago
Hvad Saura sagde om Tenon Tours:
Always fantastic service. Can’t wait until we can start booking trips again
Wonderful!
Elizabeth
Tenon Tours
5 years ago
We're happy to hear that you were satisfied with our customer service! Thank you for sharing and we hope to travel with you soon.
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Donald
Bekræftet af Feefo
5 years ago
Hvad Donald sagde om Tenon Tours:
I didn’t purchase any trip on 9/22. Not sure why I was sent this survey.
Elizabeth
Tenon Tours
5 years ago
Hi Donald, sorry for any confusion! You received this feedback request after rescheduling a trip with Tenon Tours. If you have any questions, please contact us at travel@tenontours.com or reach out directly to your By-Your-Side Service team member.
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Donald
5 years ago
Thanks
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Gregory
Bekræftet af Feefo
5 years ago
Hvad Gregory sagde om Tenon Tours:
They have been awesome through all this pandemic stuff. Courtney has answered all of our questions and made rescheduling as easy as possible.
Elizabeth
Tenon Tours
5 years ago
We're happy that you had a great experience with Courtney. We're sorry you had to reschedule, but are looking forward to hearing about your trip to Ireland!
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
