Tenon Tours creates personalized trips that connect you to the best of Europe.
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bedømmelseri det seneste år
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Debra
Bekræftet af Feefo
Kansas City, MO
2 years ago
Hvad Debra sagde om Tenon Tours:
Good with a few tweaks it would have been perfect.
I was pleased with most of the tour package that Tenon provided. I wish I could have had more details about specific tour groups and been able to make more choices. For example I may not have...
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Emily
Tenon Tours
2 years ago
Hi Debra,
Thank you for sharing this feedback with us. Each of our team members reads these reviews so we can be sure to understand how we can become better at our service each time, so comments like yours help us improve for future travelers. We understand your desire for more details about specific tour groups and the ability to make more choices tailored to your preferences. We apologize for any inconvenience caused by the larger tour groups and the bilingual guides.
We're pleased to hear that our tour hotline was able to assist promptly when your scheduled driver didn't show up, and we appreciate your understanding in such situations. It's great to know that the hotels provided were up to par and centrally located. Regarding the glitch with your hotel in Paris, we sincerely apologize for any inconvenience caused by its proximity to the wrong train station. We acknowledge that travel can present unexpected challenges, and we're committed to minimizing such issues in the future.
We're delighted to hear that, overall, you were pleased with most aspects of your experience! On behalf of the entire team, I am glad we had the opportunity to travel with you. I hope we can work together again one day. Thank you for choosing Tenon Tours!
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John
Bekræftet af Feefo
2 years ago
Hvad John sagde om Tenon Tours:
Our planner, Janet, designed a trip that met our hopes. Each detail came off without a hitch. The hotels were well located. We got swift replies to our few questions.
Emily
Tenon Tours
2 years ago
Thank you for this wonderful feedback, John! I'll be sure to share you comments with Janet as well. It's great to know you felt we nailed the itinerary and tours and that any questions were promptly responded to. We hope to travel with you again soon!
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John
2 years ago
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Quinn
Bekræftet af Feefo
2 years ago
Hvad Quinn sagde om Tenon Tours:
Personalized trip and exceptional service!!!
This was my 5th trip using Janet Dudley at Tenon, and there is a reason I’m already booking my 6th. The itineraries they put together are exactly what I’m looking for. They plan enough really amazing...
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Emily
Tenon Tours
2 years ago
Hi Quinn, we always love traveling with you! Thank you for all of these wonderful comments. I will be sure to share them with Janet. We are counting down the days (178 to be exact) until the next adventure together. Thank you for being a valued part of Tenon Tours!
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William
Bekræftet af Feefo
Atlanta
2 years ago
Hvad William sagde om Tenon Tours:
The tours set up and the tour guides were EXCELLENT, especially Michael in Dresden. My wife and I felt that the hotel was an average tourist hotel for the money; however it was in a great location.
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Emily
Tenon Tours
2 years ago
Thank you for taking the time to share these comments with us, William. I am glad that, overall, you had an excellent trip and enjoyed the tours and tour guides. I've taken your feedback about the hotel into account and will share it with the team. As for the hiccups you experienced, we understand these happen to all travelers! Our 24/7 traveler hotline is available should anything come up that we can help with, whether that's questions about tour times, locations, transportation, etc.
We hope we get to travel with you again soon! Thank you for choosing Tenon Tours!
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Pålidelig kunde
Bekræftet af Feefo
2 years ago
We appreciated the personal nature of their advice, willingness to take on our wishes, and the 'infrastructure' (app, 24-hour backup, etc).
Emily
Tenon Tours
2 years ago
Thank you for five stars! We're delighted to hear that you appreciated our tips and guidance, especially from Janet and Robin. It's great to know you felt our "infrastructure" is working well, especially our app and 24/7 traveler hotline. We hope to travel with you again soon!
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Janice
Bekræftet af Feefo
Conifer, Colorado, USA
2 years ago
Hvad Janice sagde om Tenon Tours:
Some good and some not so good
They did a great job booking our car and accommodations. But there were no maps and no suggested routes..They suggested things to see, bit no directions on where they were for planning timing. I'm...
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Emily
Tenon Tours
2 years ago
Hi Janice,
Thank you for sharing your thoughts so we can continue to improve our services! I can imagine how frustrating it is to not have a defined route when picking up the rental car. While some appreciate this so they can stop where and when they choose, we certainly understand the challenges of navigating without a defined route. While Monica and Emily did suggest mapping apps, we know that self-navigation can impact timing and planning on self-drive tours. We apologize this was not more defined for you.
I've shared your comments with our team so we can be sure to take this into account when planning for future travelers. We're delighted to hear that you had a positive experience with the accommodations and hope to travel with you again. Thank you for choosing Tenon Tours.
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Richard
Bekræftet af Feefo
2 years ago
Hvad Richard sagde om Tenon Tours:
They track every single detail.
Details, details, details. And an utter willingness to explain them all.
Emily
Tenon Tours
2 years ago
Thank you, Richard! We try to make sure our middle name is "Details"! We're happy you had a wonderful time in Italy and hope to travel with you again soon.
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Kali
Bekræftet af Feefo
2 years ago
Hvad Kali sagde om Tenon Tours:
Great experience!
Tenon Tours made our trip to Scotland so much easier! They made the accommodation arrangements, they helped when there was a weather related change, and they put together an amazing itinerary.
Emily
Tenon Tours
2 years ago
Thank you, Kali! I'm happy to hear your trip to Scotland was incredible and we were there if/when needed to make necessary changes. I'll be sure to share your kind comments with Maggie Rose, too. We hope to travel with you again soon!
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Mr Roger Crawford
Bekræftet af Feefo
2 years ago
Hvad Mr Roger Crawford sagde om Tenon Tours:
They are simple the best!!
The best service, the best advice, the best lodging choices, the best tours!
Emily
Tenon Tours
2 years ago
Thank you, Roger! This is wonderful to hear. We hope to travel with you again soon!
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Pålidelig kunde
Bekræftet af Feefo
2 years ago
Experienced & Customer Focused
Janet at Tenon was great. She wanted us to have the best experience in the United Kingdom. Tenon was most responsive during our trip.
Emily
Tenon Tours
2 years ago
Thank you for this wonderful review! Glad to hear you felt we were thorough and that everything ran smoothly. I will be sure to share your kind comments with Janet. We hope to travel with you again soon!
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
