Very Poor. Renewal was left so late that new offer came out the day our insurance expired despite holding a policy for several years. On questioning why premium had increased by 93% despite only 70%...
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Josie
Tasker Insurance Brokers
7 years ago
Dear Mr Mothersole,
We are very sorry to hear that you have had a bad experience and please accept our apologies. Unfortunately we fell short of our normal service levels on this occasion and we did not deal with this as efficiently as we could have. Our staff have been reminded of the service levels we strive to deliver and we have further addressed this through our ongoing customer service training.
In relation to the premium, the turnover had more than trebled in relation to the overseas activities and this resulted in the premium being increased by over 90%. Though we always aim to get the best possible price for our clients sometimes this is not possible due to various circumstances. This was explained in our correspondence and that the renewal was not on a like for like basis with the previous year.
We always value client feedback and use it to improve our service throughout the business. Thank you for sending us your feedback and we wish you all the best.
Tasker Insurance Brokers is a national business providing a focussed local service to businesses and their people throughout the UK. As insurance professionals we offer a complete, competitive and independent solution for your insurance and risk management requirements.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Tasker Insurance Brokers is a national business providing a focussed local service to businesses and their people throughout the UK. As insurance professionals we offer a complete, competitive and independent solution for your insurance and risk management requirements.