Problems with delivery and customer service unable to help. I would not order again at this time in view of the problems experienced and the delays in receiving the order.
Naomi
Suttons
4 years ago
Thank you for taking the time to review your order and I am sorry if it was received later than expected. I believe there may have been a error with the despatch status on your emailed confirmation. Our customer service team should have been able to explain this to you so I do apologise if this was not the case.
Produktanmeldelser
Naomi
Suttons
4 years ago
Thank you for taking the time to leave your review. I am glad to hear the plants were healthy on arrival and your feedback is appreciated.
Købsdato: 19/09/2021
0
Del
RM
Ryan Mitchell
Bekræftet af Feefo
4 years ago
Hvad Ryan Mitchell sagde om Suttons:
Winter plugs arrived late. My last of 7 trays arrived 11th october. Ridiculously late. Will never use suttons again. Didn't seem bothered when I emailed them to say how disappointed they are.
Naomi
Suttons
4 years ago
I do apologise for the late arrival of your plants. According to our tracking information they were all despatched on the 22nd September so may have been held up in the postal system. I will email you directly to respond fully.
Produktanmeldelser
Naomi
Suttons
4 years ago
I am sorry if your plants arrived later than expected and for any inconvenience this may have caused.
The plants you have purchased represent great value for money and should give you a good show of plants throughout the Winter and Spring. Thank you for taking the time to leave your 5 star review.
Produktanmeldelser
Naomi
Suttons
4 years ago
Thank you for your 5 star review. Your feedback is appreciated.
Købsdato: 21/09/2021
0
Del
JS
Julie Schofield
Bekræftet af Feefo
4 years ago
Hvad Julie Schofield sagde om Suttons:
Delivery was delayed a month with no warning given
Keith
Suttons
4 years ago
Thank you for your review. I'm sorry that there was a delay to your order for a live plant. Unfortunately, it does look as though we provided an incorrect despatch date at the time you placed the order. As a business, we have undergone several systems changes recently. Whilst those changes will offer increased functionality and a better level of service to customers in the long term, I’m afraid that due to some unanticipated technical issues, we have, unfortunately, experienced some teething problems in the short term. Apologies again for the delay and inconvenience caused. A member of our Customer Care team will be in contact with directly regarding your specific order.
Produktanmeldelser
Keith
Suttons
4 years ago
Thank you for your product review. This plant is supplied in a 9cm pot and is a newly established specimen. If nurtured in line with our growing instructions, then we expect the plant to thrive in the long term and for many years to come.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Suttons is an internationally renowned supplier of flower and vegetable seeds, young plants, bulbs, fruit bushes and other horticultural products to amateur gardeners. We have a reputation for quality and service that is second to none, and a remarkable history that goes back over two hundred years!