Brilliant service. Always helpful and great products
Produktanmeldelser
Købsdato: 16/08/2024
0
Del
MG
Marc Redmile-Gordon
Bekræftet af Feefo
2 years ago
Hvad Marc Redmile-Gordon sagde om Stephensons:
kind email response, but no compensation / review of sales web-page
Stephensons
Stephensons
2 years ago
Hello,
Thank you for leaving your feedback, and we're sorry to hear that the foil you ordered wasn't suitable for your needs. We always strive to share as much information on our products as possible, and although it does state that the foil was 10 microns thick in the product's title on our website, we have seen that this could be made clearer in the description.
This has now been updated to make sure it is easily visible. Thank you for bringing this to our attention!
Produktanmeldelser
Stephensons
Stephensons
2 years ago
Hello,
Thank you for leaving your feedback, and we're sorry to hear that the foil you ordered wasn't suitable for your needs. We always strive to share as much information on our products as possible, and although it does state that the foil was 10 microns thick in the product's title on our website, we have seen that this could be made clearer in the description.
This has now been updated to make sure it is easily visible. Thank you for bringing this to our attention!
Excellent service - prompt delivery and great communication. We had to return an item and this was dealt with professionally and quickly. Can’t fault the service and will use again.
Lately it happened that there were quite a lot of glassware that they didn't have in stock.
Stephensons
Stephensons
2 years ago
Hi,
Thank you for taking the time to leave a review, we appreciate our customers' feedback!
We understand that some of the glassware you had ordered were items we didn't currently have in stock, delaying part of your order and we apologise for the inconvenience this caused. We always strive to deliver orders promptly.
Unfortunately, there are occasions where we are experiencing delays due to constraints from our suppliers or manufacturers, which is why these items took longer than anticipated to reach you. We are reviewing how we can get more up-to-date information from our manufacturers when these situations arise.
Hi,
Thank you for taking the time to leave your feedback, we're happy to hear you were pleased with the glasses and the service provided by our team. However, we are sorry that the delivery experience caused you any inconvenience. We have raised the issue with our courier service and appreciate you bringing this to our attention.
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Stephensons is your one stop shop for all Catering Equipment Supplies. We have been in the business since 1868 and have rich experience in supplying bar and kitchen equipment to the hospitality industry.