I canceled the policies but i wanted to insure 1 dog instead 2 dogs thelady
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for sharing your experience with us, I am sorry about the confusion. I have escalated your feedback to the relevant department to review. Can you please confirm if you would like to be contacted by one of our Senior agents to have your concern addressed.
Kind regards,
Scott
Pålidelig kunde
4 years ago
I canceled the policies but i would like to have one dog insured, but the lady hang up on me
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for the reply, I have passed along your request to our team to assist further.
Kind regards,
Scott
CX
SPCA Pet Insurance
4 years ago
Hi there,
I understand that you have been contacted by one of our team members regarding your query, please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott
Produktanmeldelser
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, can you please confirm if you would like to be contacted by one of our Senior agents regarding your concern.
Kind regards,
Scott
Pålidelig kunde
4 years ago
Yes please
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for the reply, I have passed along your request to our team to assist further.
Kind regards,
Scott
CX
SPCA Pet Insurance
4 years ago
Hi there,
I understand that you have been contacted by one of our team members regarding your query, please do not hesitate to reach out if you do require further assistance.
Kind regards,
Scott
Købsdato: 09/05/2022
0
Del
BK
Bayley Baxter-Kirby
Bekræftet af Feefo
Hamilton
4 years ago
Hvad Bayley Baxter-Kirby sagde om SPCA Pet Insurance:
Customer focus to take priority over profit . What a patronizing prompt “good start”!!
CX
SPCA Pet Insurance
4 years ago
Hi there,
Thank you for taking the time in sharing your experience with us, I am sorry to hear of your dissatisfaction. As this is not the service we expect our customers to receive, we appreciate you bringing this to our attention. Please do not hesitate to provide additional feedback as I will escalate it to the relevant team to review.
Kind regards,
Scott
Produktanmeldelser
CX
SPCA Pet Insurance
4 years ago
Hi there,
As mentioned, I am sorry to hear of any frustrations caused, we would be more than happy to discuss your policy in more detail with you. If this does interest you, please let me know and I can arrange for one of our Senior team members to be in touch.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.