The guys Peter was very nice but never rung back like he said he would and when I said I wanted to cancel I was met with “why” and “before I do that can I convince you to stay…”
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time in sharing your review with us, I am sorry to hear about any dissatisfaction caused.
Our team appreciates you bringing this to our attention as this is not the type of service we would like for our customers to receive.
We would like the opportunity to look into your experience and understand your feedback in greater detail.
If you do require further assistance, please let me know and I can arrange for one of our team members to contact you.
Kind regards,
Scott
Produktanmeldelser
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for sharing your feedback with us, I am sorry to hear about any frustrations that may have been caused.
Can you please confirm if you would like to be contacted, this is to arrange for one of our team members to reach out to assist you.
Kind regards,
Scott
Very friendly gentleman (Tristan). He was super prompt at coming back to us once we requested a quote. He made sure we totally understood our options.
CX
SPCA Pet Insurance
3 years ago
Hi Barry,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Købsdato: 25/07/2023
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
I was given clear information & explanations for every question I asked. The persson I spoke to was friendly, & very patient
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Købsdato: 24/07/2023
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
Tristan was super friendly and knowledgeable. He
made the whole process easy and was a pleasure to speak to.
CX
SPCA Pet Insurance
3 years ago
Hi there,
It is always wonderful to hear of the service that our pet parents receive when speaking with our team members and that we have been able to assist you with your insurance needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 24/07/2023
0
Del
Pålidelig kunde
Bekræftet af Feefo
3 years ago
Website was ok to use.
CX
SPCA Pet Insurance
3 years ago
Hi there,
Thank you for taking the time to share your experience with us and please don't hesitate to reach out if you require any assistance or have any queries in the future.
Kind regards,
Alisa
Købsdato: 21/07/2023
0
Del
MS
Martin Snyman
Bekræftet af Feefo
3 years ago
Hvad Martin Snyman sagde om SPCA Pet Insurance:
Patients. professional, friendly and helpfull
CX
SPCA Pet Insurance
3 years ago
Hi Martin,
We are delighted to hear of the great service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Helpful staff, friendly and supportive. Would recommend and buy from again.
CX
SPCA Pet Insurance
3 years ago
Hi there,
We are delighted to hear of the helpful service that you received when speaking with our friendly team members and we appreciate you taking the time to share your kind words with us.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 19/07/2023
0
Del
MA
Miriama Aperahama
Bekræftet af Feefo
3 years ago
Hvad Miriama Aperahama sagde om SPCA Pet Insurance:
Well informed on the information about pet insurance best customer service keep up the awesome work also patient with answering any questions I did not clearly understand.
CX
SPCA Pet Insurance
3 years ago
Hi Miriama,
It is wonderful to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Produktanmeldelser
Købsdato: 19/07/2023
0
Del
HL
Heather Leicester
Bekræftet af Feefo
3 years ago
Hvad Heather Leicester sagde om SPCA Pet Insurance:
Very efficient and helpful spoke to Peter who went out of his way to explain the options for us
CX
SPCA Pet Insurance
3 years ago
Hi Heather,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Fantastic customer service - very knowledgeable and talked me through each product offer and able to answer all my questions. Each of the 3 pet insurance options were fantastic value and I was able...
Læs flere
CX
SPCA Pet Insurance
3 years ago
Hi Karen,
Our team is pleased to hear that you have enjoyed our service and that we were able to assist you in finding a policy that is suitable for your needs.
Thank you so much for your lovely review, we appreciate the great feedback.
Kind regards,
Scott
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With SPCA Pet Insurance, you can say Yes to your cat or dog’s next adventure, without worrying about what a trip to the vet might cost you, knowing you may be reimbursed a portion of eligible vet bills.