I ordered an Excalibur 9 Tray dehydrator with clear door and timer. A basic Excalibur was delivered on the Thursday evening after 5pm - no timer or clear door. I called the company at 9.30am on the...
Promised delivery in the week I ordered the product. Over a month later still not received the product and multiple false promises of delivery coming from the support team. Do not use this company!
Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave a review, it is never our intention to not deliver products. You purchased a product from us that we import directly from the manufacturer and we provided you with the most up to date information we had at the time. I am sorry that we didn't proactively update you on the initial delay and we should have managed your expectations better. I do hope this has now been resolved for you.
I've placed the order and paid in full. I received a message on the mobile and an email about delivering my package next day, Then the communication stopped. There was no movement or updates on the...
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Vickie Hawley
sousvidetools.com
5 years ago
Thank you for taking the time to leave feedback, having looked into this it was a case of overselling the product over our expectations. Unfortunately whilst all orders were booked for delivery we made a error with our inventory and there wasn't enough so we had to adopt a first come first served system. Am sorry that left you disappointed on this occasion.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
