Somehow my payment for goods was rejected and i rang customer services for help and they processed the payment without any problem. Thank you.
Produktanmeldelser
Vickie Hawley
sousvidetools.com
4 years ago
Am sorry to hear the operation of the product is hit and miss, if you reach out to our customer service team i'm sure they would be happy to try and trouble shoot it for you.
Købsdato: 11/11/2021
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Bekræftet af Feefo
4 years ago
Product was delayed and then some of product nit in stock. Substitute stock was not as advertised. 5kg bags were actually only 2.4 kgs
Vickie Hawley
sousvidetools.com
4 years ago
Thank you for taking the time to leave us a review, am sorry to hear we had a delay on your order and then shipped a lesser quantity, it sounds like a picking area by our team, did you reach out to our customer service to resolve this? I am sure they would be happy to help
Deceitful customer service trying to push responsibility on other people, arrogant tone when talking to foreign customers, complete lack of respect of other peoples time.
Vickie Hawley
sousvidetools.com
4 years ago
I am really disappointed to see your feed back, I am sorry to hear that you feel you had a poor experience with us, we try at all times to offer a high level of customer service and we have let you down. I would be happy to further discuss the thoughts if you would like to reach out to me.
Outstanding. I was advised on which would be best reservoir, then they phoned me to check that I understood that there may be a delay in delivering as there was none in stock. It arrived a few days...
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