Customer service had bad communication, they sent me a email regarding payment fraud which went to my junk mail this slowed my delivery by a couple of days , a phone call would of been more...
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Vickie Hawley
sousvidetools.com
5 years ago
Thank you for taking the time to leave feedback, am sorry that the email requesting additional information went into your junk, as a rule we would normally call if this wasn't replied to so very sorry we didn't help further with this. Obviously with regard to the pallet they do travel a long way on a number of trucks and are loaded and off loaded several times during the process, I am sorry that this left something on the pallet, but we would struggle to assist with this. I am pleased you are happy with the product though.
Your email arrived in my inbox and as we had an anniversary coming up, I thought we'd give you a try. Meal arrived the day expected, like the ethical packaging and we had an excellent meal on...
Great idea and product. Delivery service very efficient and packaging ensured food arrived in good condition.
Effective, simple instructions to ensure the food from pouch to plate was of a high...
Everything arrived as advised, the food was well-insulated and packaged, here on time, evrythig was there and most was identified clearly, a lot of thought had gone into the instructions.
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