I’m sure the product itself is great however the customer service is terrible I needed to return the product, (brand new still in all original packaging) its very difficult to find out even how to...
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Vickie Hawley
sousvidetools.com
5 years ago
Thank you for taking the time to leave a review. As we sell our products business to business as well as business to consumer our approach to returns is a little different to a business who only supplies consumer goods. Due to the nature of the products we sell we also get far fewer requests for returns compared to a business that heavily focuses on fast moving consumer products so our process reflects this. We ask that you send us a email to confirm you wish to return the product, we then request a returns form be completed and issue a returns number. On receipt of the product back into stock we issue a refund. If you are still experiencing a issue to return the product to us please send us a email to returns1@sousvidetools.com
Hydrator arrived quickly, despite current issues. It's a good product, nicely finished with a "classy" look. Somehow managed to lose the instruction book but one was e-mailed quickly. Good service....
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Produktanmeldelser
Købsdato: 04/12/2020
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Bekræftet af Feefo
5 years ago
Great price, fast delivery
The sous vide rolls are perfect for my vacuum sealer
Why pay for branded name when these are great too
Easy to navigate website, simple checkout (I used PP) Goods delivered securely packaged on the agreed time & date. I would buy from here again & would recommend.
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