Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af smei

Viser alle 2,567 anmeldelser

John

Bekræftet af Feefo

4 years ago

Hvad John sagde om smei:

Good service and kept me updated with my policy

Købsdato: 16/07/2022

Pålidelig kunde

Bekræftet af Feefo

4 years ago

I’m very happy with the service

Købsdato: 24/07/2022

Michele

Bekræftet af Feefo

4 years ago

Hvad Michele sagde om smei:

Insurance

Excellent service and value for money

Købsdato: 26/07/2022

Pålidelig kunde

Bekræftet af Feefo

4 years ago

What service?

Lauren Charlesworth

smei

4 years ago

Thank you for your response, I can see you spoke to the Executive regarding your renewal however I have arranged for someone to contact you to ensure you have received everything or if we can assist further. Should you have any further queries, please do not hesitate to get in touch on 0330 818 7662. Kind Regards, Lauren Charlesworth SME Insurance Services

Købsdato: 16/07/2022

Graham

Bekræftet af Feefo

4 years ago

Hvad Graham sagde om smei:

Poor customer service

Did not receive our annual reminder that insurance due. We telephoned and asked for a quotation which was emailed . Emailed back to accept the quote and asked in the email for a telephone call to...

Læs flere

Lauren Charlesworth

smei

4 years ago

Thank you for your response, we are sorry that you were not contacted as requested and we are happy that a Manager was able to assist with resolving your query, we will investigate this matter internally to prevent it from happening again in the future, however should you have any further queries, please do not hesitate to get in touch on 0330 818 7662. Kind Regards, Lauren Charlesworth SME Insurance Services

Købsdato: 25/06/2022

Linda

Bekræftet af Feefo

4 years ago

Hvad Linda sagde om smei:

Professional service

Very helpful,friendly and clear

Købsdato: 01/07/2022

Pålidelig kunde

Bekræftet af Feefo

4 years ago

Happy

Definitely recommend. Always keep up to date with everything I need

Købsdato: 02/07/2022

Pålidelig kunde

Bekræftet af Feefo

4 years ago

Very helpful service, the only thing I did have problems with was getting in touch with the finance department as I did to verify myself on line & wasn’t sure how to do it, spoke to a very helpful...

Læs flere

Købsdato: 09/07/2022

David

Bekræftet af Feefo

4 years ago

Hvad David sagde om smei:

A sad failure to provide insurance cover

I feel betrayed and let down and no longer have the cover I have enjoyed for the last 38 years.

Lauren Charlesworth

smei

4 years ago

Thank you for your response, we are sorry that you are unhappy with the cover provided, I can see we offered to raise a complaint at renewal stage to which you declined. I have arranged for the Renewal Executive to contact you to discuss this in more detail. Should you have any further queries, please do not hesitate to get in touch on 0330 818 7662. Kind Regards, Lauren Charlesworth SME Insurance Services

David

4 years ago

Raising a complaint would not have solved the problem! I said that at the time and your employee had to agree.

Købsdato: 03/07/2022

Pålidelig kunde

Bekræftet af Feefo

4 years ago

..........

Købsdato: 01/07/2022

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Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

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Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?