Poor telephone conversation, -I was left for several minutes to believe
something serious was wrong with our policy!
Lack of 'Active listening'!
SME Insurance Services
smei
10 years ago
Thank you for your feedback, we do appreciate constructive criticism from our policyholders so that we can address any training issues that arise.
I have listened to the relevant call and the executive was not utilising all the information that you had provided, thus meaning there were a number of misunderstandings that were completely unnecessary.
We would like to apologise for the service you have received on this occasion and we can assure you that this will be addressed accordingly, this is certainly not the type of service you should come to expect from SME Business Insurance.
Should you have any further queries please do not hesitate to contact me direct on 0330 134 4625.
Lisa Boyes
Customer Services Manager
Købsdato: 18/10/2015
0
Del
Pålidelig kunde
10 years ago
Good communications and knowledge of what is required.
It's ok - somewhere between Good and Poor.
Extremely persistent and they the cut price hugely which I always mistrust - why not quote fairly in the first place?
Købsdato: 04/10/2015
0
Del
Pålidelig kunde
10 years ago
Very Helpful & professional & dealer with my request efficiently.
Købsdato: 04/10/2015
0
Del
Pålidelig kunde
10 years ago
Great communication would recommend!!
Købsdato: 04/10/2015
0
Del
Pålidelig kunde
10 years ago
Always been very helpful and polite and will to continue to use thanks
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.