Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af skinChemists

Viser alle 13,167 anmeldelser

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Amazing products but..

The products are amazing and arrived really quickly but unfortunately I was charged delivery for both my orders when they were supposed to be free, I emailed skin chemists but they didn't bother...

Læs flere

Rajeev

skinChemists

9 years ago

Hi there,

Thank you for your feedback.

We are happy to hear you love our products!

Our customer service hasn't been notified that you tried to contact them. However, they just sent you an email to resolve this issue and to satisfy you as much as possible.

Apologies for the inconvenience caused.

Kind regards.

Købsdato: 08/06/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Not something I would repurchase

Quick to respondand Bert helpful

Produktanmeldelser

Købsdato: 06/06/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

In my opinion the customer service team is simply the best ! Any issue is dealt with in a friendly and professional manner . Their sole aim is assisting the customer to ensure satisfaction with the...

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Produktanmeldelser

Købsdato: 09/06/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Incomplete order. / Edited

3 products were missing from the order. I ordered kits and the package I received didn't include everything. I'm very disappointed not to be receiving what I paid for.

Rajeev

skinChemists

9 years ago

Hello,

Thank you for your feedback. We just resent your missing products.

So sorry about what happened.

However I hope you'll enjoy our products.

Please, let us know if you have any further issues in the near future, it will be a pleasure for us to help you.

Kind regards.

Pålidelig kunde

9 years ago

I am delighted by the quick response to my problem! After only a few days, the missing products have been received and I can't wait to start using them. Thank you for the excellent service!

Købsdato: 26/05/2017

Trusted Customer

Bekræftet af Feefo

amsterdam

9 years ago

Hvad Trusted Customer sagde om skinChemists:

top producten

everything 100%

Produktanmeldelser

Købsdato: 02/06/2017

Trusted Customer

Bekræftet af Feefo

9 years ago

Hvad Trusted Customer sagde om skinChemists:

I do not see the reason to over charge shipping costs to Puerto Rico since PR is USA mail service. Your products are excellent and the prices are O(.K.

Rajeev

skinChemists

9 years ago

Hi,

Thank you for your message.

I can see you paid £5.60 which is a correct shipping cost for deliveries to Puerto Rico.

You also have benefited of a discount voucher code.

We are glad however to hear you are satisfied with our skin range!

Please, let us know if you need any further information.

Kind regards.

Købsdato: 22/05/2017

Trusted Customer

Bekræftet af Feefo

9 years ago

Hvad Trusted Customer sagde om skinChemists:

not receive package (order 17 days ago).

Rajeev

skinChemists

9 years ago

Hi there,

Thank you for your feedback.

We are really sorry you did not have receive your order yet.

Our customer service just sent you an email to fix this issue as soon as possible.

Apologies for the inconvenience caused.

Warm regards.

Købsdato: 20/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

De klant is koning bij Skinchemists!

Fantastische klantenservice. Je mail wordt uiterlijk binnen een dag beantwoord, maar meestal binnen een paar uur. Mocht er een fout zijn gemaakt, wordt dit geweldig en snel opgelost.

Produktanmeldelser

Købsdato: 22/05/2017

Trusted Customer

Bekræftet af Feefo

9 years ago

Hvad Trusted Customer sagde om skinChemists:

Amazing products at amazing prices!

Skin Chemists has amazing service, even to Canada. My order arrived expediently and in excellent condition due to their packaging.

Produktanmeldelser

Købsdato: 26/05/2017

Pålidelig kunde

Bekræftet af Feefo

9 years ago

Wonderful products , being using around 10 ,years.

Excellent

Produktanmeldelser

Købsdato: 20/05/2017

Har du ikke modtaget en invitation til en anmeldelse?

Anti-Ageing Vitamin D & Ceramide Q10 Mask 50ml

Retinol & Bakuchiol Night Moisturiser 50ml

Wrinkle Killer Instant Lift with Hyaluronic Acid & Peptides

Se alle medier (648)

Feefo Trusted Service Awards

Vores uafhængige priser anerkender de bedste mærker inden for kundeservice. Vinderne findes ud fra de bedømmelser, de får fra deres kunder.

Hvad er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

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Hvordan indsamles Feefo-anmeldelser?

Hvem kan skrive en Feefo-anmeldelse?

Hvordan verificerer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?