I used Shuttle Direct in Brazil. The service did not pick up. ShuttleDirect is very non-responsive and thinks it does not owe me a refund since they consider themselves an intermediary even though...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration caused.
We understand your concerns regarding the service and your refund request, and we would like to ensure that your complaint is reviewed appropriately. If you have any further questions or would like to provide additional information regarding your case, please contact us again by email so that our customer service team can review the matter and assist you further.
We appreciate you taking the time to share your feedback and regret that your experience did not meet your expectations.
Pålidelig kunde
1 month ago
I remain unsatisfied with the response from Shuttle Direct. They can either refund me fully or compensate me for the extra costs I incurred. I will continue to take all measures both legal and public until I have satisfactory restitution.
Købsdato: 07/07/2026
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Del
MA
Marco
Bekræftet af Feefo
1 month ago
Hvad Marco sagde om Shuttle Direct United Kingdom:
Tutto ok consiglio
Købsdato: 29/08/2026
0
Del
FF
Flora Ferreira
Bekræftet af Feefo
PRT
1 month ago
Hvad Flora Ferreira sagde om Shuttle Direct United Kingdom:
On time
Købsdato: 28/08/2026
0
Del
GS
Gordon Savage
Bekræftet af Feefo
GBR
1 month ago
Hvad Gordon Savage sagde om Shuttle Direct United Kingdom:
Excellent service, great communication, great price, very reliable and accommodating with a necessary change. Luxury vehicles and very friendly professional drivers.
Købsdato: 28/08/2026
0
Del
SH
Sergejs Hutickis
Bekræftet af Feefo
IRL
1 month ago
Hvad Sergejs Hutickis sagde om Shuttle Direct United Kingdom:
Не превый раз пользуюсь трансфером на Майорке, всегда четко и по расписанию за адекваные деньги. Иструкции понятные, приходит все в почту. В аэропорту тоже все понятно. С отьездом назал тоже все по...
The service itself is perfect for the intended transfers between airport and destination. However more clarity with details on pick up points and timings would be great.
Unfortunately our driver...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We are very sorry to hear about your experience with your return transfer from Benidorm to Alicante Airport. Please accept our sincere apologies, particularly for the way the driver behaved This is absolutely not the level of service we expect our customers to receive.
We are pleased to hear that you found the transfer service itself convenient and suitable for your airport-to-destination needs. We also appreciate your feedback regarding clearer information about pick-up points and timings. We will take this on board, as providing customers with clear and easy-to-understand transfer information is very important to us.
Thank you for taking the time to bring this to our attention, and once again, please accept our apologies for this disappointing experience.
Købsdato: 24/08/2026
0
Del
HS
Haley Sewell
Bekræftet af Feefo
1 month ago
Hvad Haley Sewell sagde om Shuttle Direct United Kingdom:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
