I used Shuttle Direct for my transfer from Malaga to Marbella. The Spanish representative was rude, unhelpful and bad mannered. Her customer service was appalling. Our driver was late, also rude and...
Læs flere
Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused during your transfer.
We’re disappointed to hear your comments regarding the service provided by the local representative and driver, as this is certainly not the level of customer service we expect our partners to provide.
As your transfer was booked through a third party, we would kindly ask you to contact the agency directly regarding your booking. They will be best placed to investigate the issues you have raised and review what happened with both the local representative and the driver, as well as the cancellation and return transfer arrangements.
Once again, we apologise that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
WW
Winifred Walsh
1 month ago
Thank you for your prompt response and acknowledgement of the issue as well as your apology. I have received a feedback request from Expedia and have informed of my experience with the Spanish representative as well as the driver
Købsdato: 13/09/2026
0
Del
AR
Andrzej Górak
Bekræftet af Feefo
GRC
1 month ago
Hvad Andrzej Górak sagde om Shuttle Direct United Kingdom:
Shuttle Direct to świetny i opłacalny wybór .Nasze transfery były łatwe i komfortowe , korzystamy z Państwa usług po raz drugi i się nie zawiedliśmy. Kierowcy uprzejmi , na pewno skorzystam ponownie...
Excellent service, arrived on time both ways.
The driver even went back to my hotel after I left my mobile in reception.
The company charged me £35 however it was my fault.
I would recommend and...
We have used shuttle direct a few times now. This time tho we were trying to save money by using their cheaper option of coach service. So much cheaper but not as good as their private transfer...
Læs flere
Købsdato: 13/09/2026
0
Del
BG
Boris Golec
Bekræftet af Feefo
ESP
1 month ago
Hvad Boris Golec sagde om Shuttle Direct United Kingdom:
The driver was patiently waiting for me and my wife at the airport (the plane had some delay), he helped us kindly with our luggage; the ride to the hotel was very comfortable, we felt safe.
Købsdato: 11/09/2026
0
Del
Pålidelig kunde
Bekræftet af Feefo
1 month ago
Zuverlässig, freundlich
Købsdato: 08/09/2026
0
Del
JG
Janet G
Bekræftet af Feefo
USA
1 month ago
Hvad Janet G sagde om Shuttle Direct United Kingdom:
Both drivers - airport pick up and hotel pick up - were on time ( early actually). Cheerful, informative. Cars were modern, clean and with working AC. After the booking process I had to extend our...
Læs flere
Købsdato: 11/09/2026
0
Del
HK
Hans Kalshoven
Bekræftet af Feefo
NLD
1 month ago
Hvad Hans Kalshoven sagde om Shuttle Direct United Kingdom:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
