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Good value but airport wait too long winded.Having to wait over one hour before set off
Customer Services
Shuttle Direct United Kingdom
11 months ago
Thank you for sharing your feedback. We’re very sorry to hear that the waiting time at the airport felt too long and appreciate you bringing this to our attention.
Please note that the delay was due to the nature of the shared shuttle transfer you booked, as these services require coordinating multiple passenger arrivals before departure. We understand this can be frustrating, and we truly appreciate your patience.
We’re glad to hear you found the service good value overall, and we’ll continue working to improve the experience for all our guests. If there’s anything more we can help with, please don’t hesitate to let us know.
To Start with a negative, on arrival we were stuck in Alicante airport for over an hour due to the new photo / fingerprint system that was in place, I received 3 text messages from the private...
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Customer Services
Shuttle Direct United Kingdom
11 months ago
Thank you for taking the time to share your feedback. We sincerely apologize for the stressful experience you had on your arrival at Alicante Airport. We completely understand how frustrating the delay at the airport, combined with the messages from your driver, must have been. Please be assured that we take this feedback seriously, and we will address the matter with the driver to ensure that future guests do not experience this. The new photo and fingerprint system has caused unexpected delays for many travelers, and we are sorry that it impacted your arrival experience.
We are, however, delighted to hear that your return journey met your expectations. It’s wonderful to know that the driver was punctual, helpful, and pleasant, and that both vehicles were clean, safe, and comfortable. We will be sure to pass on your kind words to the return driver.
We truly appreciate your honest feedback, as it helps us improve our services. We hope to have the opportunity to provide you with a seamless experience on both legs of your journey in the future.
Købsdato: 15/11/2025
0
Del
JN
James Nimmo
Bekræftet af Feefo
GBR
11 months ago
Hvad James Nimmo sagde om Shuttle Direct United Kingdom:
Our flight was delayed for two hours and we were still met at the airport on arrival, really pleased. Driver helped us with our luggage at our destination, it was an awful climb up a stone staircase...
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Købsdato: 12/11/2025
0
Del
JM
Julie Mcroy
Bekræftet af Feefo
GBR
11 months ago
Hvad Julie Mcroy sagde om Shuttle Direct United Kingdom:
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
