Following a claim which was not our fault they were very slow in coming back to us with an update of any kind - we had to chase them and then send a complaint in to get a replacement vehicle from the...
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Shield Total Insurance
Shield Total Insurance
10 years ago
Thank you for making us aware of the delay in the response. We will take up the matter with the insurer concerned and apologise for any inconvenience caused.
Shield Total Insurance
Shield Total Insurance
10 years ago
We apologise for the delay in your claims process and this doesn’t reflect our usually high customer service levels. We have discussed your claim with your insurer and they are going to take the necessary steps to insure all claims are reviewed and settled in a timely manner. Furthermore, we apologise that we were unable to offer a courtesy campervan. Unfortunately, the infrastructure just isn’t there for us to be able to guarantee a campervan in the event of a claim so a car is normally the only guaranteed alternative.
Produktanmeldelser
Købsdato: 18/07/2016
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TC
Trusted Customer
South Wales
10 years ago
Hvad Trusted Customer sagde om Shield Total Insurance:
I wanted to renew my caravan insurance by phone with a query, but I gave up after many minutes on hold. I do not think it was free phone number ! I renewed with a cheque by post !
Shield Total Insurance
Shield Total Insurance
10 years ago
We are very sorry that you encountered a long hold time on a day when we were experiencing an unusually high volume of calls.
Please be assured that all of the 0800 numbers we use are FREE to call from landlines and mobiles.
We are pleased you found the price and our 5-Star rated product acceptable.
Pålidelig kunde
10 years ago
Unfortunately the number given was NOT an 0800 number it was 012277 243004 This is as given on renewal information first page !
Very professional throughout. I would recommend them to anyone who needs caravan insurance.
The only thing that could be done better is more flexibility in renewing, for example on line.
Produktanmeldelser
Købsdato: 15/07/2016
0
Del
TC
Trusted Customer
Wiagn
10 years ago
Hvad Trusted Customer sagde om Shield Total Insurance:
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
With over 30 years' industry experience, Shield Total Insurance is the place to come for expert leisure vehicle and camping-related insurance with a smile.