After a bad initial experience, Samantha's great customer relations turned it around. The second bracket was much better.
Samantha
Shelfology
7 years ago
Awesome! Thank you for your review. Please let me know if I can help you with anything.
Produktanmeldelser
Samantha
Shelfology
7 years ago
Hey Alex! Thank you for the call to action. We love the opportunity to improve our company and products. Also thank you for speaking with me this morning. Per our conversation we are always happy to predrill rod holes should you select that option at check out. Bummer you missed that this is time. No worries your new bracket was triple checked for squareness, predrilled and shipped today on us. You will have your bracket Monday morning. Looking forward to hear how your experience went. Rock on!
TC
Trusted Customer
7 years ago
Thank you Samantha. You turned the experience around, and the new bracket was much better.
Købsdato: 06/03/2019
0
Del
TC
Trusted Customer
7 years ago
Hvad Trusted Customer sagde om Shelfology:
Great product and service
Produktanmeldelser
Købsdato: 05/03/2019
0
Del
TC
Trusted Customer
Pittsburgh
7 years ago
Hvad Trusted Customer sagde om Shelfology:
Everything about the process was easy and the delivered product is great. Can’t wait to get them installed (as soon as this addition is done!).
Let me know when ordering when material will be delivered
Samantha
Shelfology
7 years ago
Yo Chris! Thanks for the review. We love to check our process and make sure we are doing what we said we’d do. We got your order March 5th, it shipped next day March 6th as promised. FedEx ground is typically five business days from Idaho to NY. An email with your tracking number was emailed when we shipped your order. We checked the tracking, it shows that your order was delivered March 13th, right on time. Regardless, we are throwing a refund your way shipping costs. Party. Let us know if there is anything else you need help with. XOXO, the Shelf Geeks
Shelfology makes uber-strong, super-cool shelf systems and hardware that are easy to use and support just about anything. Made in the US with love, blood, sweat, tears, and pure awesome. We aim to serve home owners and professionals alike. Rad!
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Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Shelfology makes uber-strong, super-cool shelf systems and hardware that are easy to use and support just about anything. Made in the US with love, blood, sweat, tears, and pure awesome. We aim to serve home owners and professionals alike. Rad!
