Dear Helen, Thank you for sharing your detailed feedback regarding your recent journey with us. We are delighted to hear that you found our staff, including your personal butler, to be excellent and that the dining experience met your expectations. However, we are disappointed to learn that certain aspects of the journey fell short of your hopes, and we appreciate the time you’ve taken to provide your feedback. We understand that on some occasions throughout your journey an early morning start combined with a late evening created challenges for you. While our aim is to offer a comprehensive experience of each destination, we also provide a range of experiences based on Active, Moderate and Relaxed pace for guests to enjoy and personalise their river cruise experience. Your feedback is however duly noted and we will review our schedules and look to better accommodate a variety of guest preferences, particularly for those who prefer a more relaxed pace.
We appreciate your suggestions regarding onboard activities for those who opt out of scheduled excursions, as well as your thoughts on improving communication about daily itineraries. I can share we do have a ‘Scenic App’ currently in development which will become available on our Ocean and River fleet in the future, providing guests with a comprehensive overview of their journey, daily excursions and much more.
Your comments about onboard medical assistance are also noted. Guest safety and well-being are our top priorities and we do have First Aid Officers readily available on board accompanied with stringent processes should any of our guests require immediate medical assistance or access to a local hospital.
Thank you again for sharing your constructive insights. We hope that you have fond memories of the positive aspects of your journey and do hope to have the opportunity to welcome you back on board again in the future.
