We found the staff to be informative, helpful and not pushy. You can rely on Roomes to provide good customer service and aftercare. The carpet was fitted well and following advice from the fitter...
Goods arrived damaged. Replacement took month plus to replace.
Delivery difficult to organise.inflexible approach
Produktanmeldelser
Roomes Furniture
Roomes Furniture & Interiors
11 years ago
We do apologise for the problem found with your goods on delivery and the delay in subsequent replacement. Whilst we endeavoured to obtain your replacement quicker unfortunately the delivery date was beyond our control.
I note you changed the delivery date originally arranged and apologise if this was inconvenient for you. We try to accomodate particular requests as far as possible but do have certain restrictions with regard to areas and this may have been the case when rearranging your delivery.
Julie Jewiss on behalf of Roomes Stores Ltd.
The best furniture company we have ever dealt with - extremely happy with them. Showroom is great and the staff couldn't be more helpful. Would happily recommend Roomes to anyone.
However no leaflet given or offer for underlay product for the rug was discussed with me, as stated on my receipt. I signed this not reading it in full
Produktanmeldelser
Roomes Furniture
Roomes Furniture & Interiors
11 years ago
Thank you for your feedback. We use the same receipts for carpets and rugs and the references to underlay on your receipt and the leaflet applies only to carpet orders. I hope this explains why you were not given this information for your rug purchase.
Julie Jewiss on behalf of Roomes Stores Ltd.
Roomes Furniture and Interiors – trading since 1888 – is probably the largest family-run, specialist home furnishing store in Essex. Situated in Upminster and open 7 days a week, Roomes is just five minutes away from Junction 29 on the M25.
With its own ample low cost carp park, the store boasts a massive 42,000 square feet of showroom space spread over two floors with 150 unique room sets
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Roomes Furniture and Interiors – trading since 1888 – is probably the largest family-run, specialist home furnishing store in Essex. Situated in Upminster and open 7 days a week, Roomes is just five minutes away from Junction 29 on the M25.
With its own ample low cost carp park, the store boasts a massive 42,000 square feet of showroom space spread over two floors with 150 unique room sets