Brought goods online and delivery good but returned goods as unsuitable for purpose and have not had refund or heard from company.
Richard Haworth Limited
Richard Haworth Limited
12 years ago
You should have received an email previously, but just to confirm we have received your goods and issued a refund. Apologies for the delay in coming back. If you have any other questions please do not hesitate to get in touch.
Regards, David
Produktanmeldelser
Købsdato: 11/12/2013
0
Del
Pålidelig kunde
Bekræftet af Feefo
12 years ago
very fast, accurate order processing, quick dispatch
Produktanmeldelser
Købsdato: 08/01/2014
0
Del
Pålidelig kunde
Bekræftet af Feefo
12 years ago
would definitely recommend this company, 1st class service.
Good pre sales service but having now used them at christmas and washedthem, i am very unhappy as they have stained my washing machine rubber red!
Richard Haworth Limited
Richard Haworth Limited
12 years ago
Thank you for your feedback Janice. I am very sorry to hear you have experienced problems with your products. I know our quality control manager Ian has been in touch to discuss and we have refunded the full amount paid. I will also send you a discount to be used for any future orders as i apologise again for the inconvenience caused. If you have any other feedback please do not hesitate to get in touch.
Regards, David
Pålidelig kunde
12 years ago
Huge thanks to the Team at Richard Haworth for addressing the issues I raised in my previous post. My complaint was dealt with promptly, efficiently and I am very satisfied with the service I have received.
Produktanmeldelser
Pålidelig kunde
12 years ago
see previous post but now all resolved thanks to the team at Richard Haworth. great service received.
Ordered this table cloth on 31/12/13 and arrived on 4th January. Very prompt service bearing in mind the holiday season. Would definitely recommend the company to others and would use them again. ...
Thank you for your feedback. Your order was delivered on Friday 3rd January to your neighbour at no. 37. You should have received an email by our couriers DPD confirming this. As you didn't provide a mobile number they were unable to contact you with the delivery time. If you have any problems retrieving the package please do not hesitate to call us on 01204 702300.
Regards, David
It would be good to have more options during the order process.
Payment options: being able to pay with American Express would be a plus.
Delivery options: being able to choose for a less expensive...
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Produktanmeldelser
Richard Haworth Limited
Richard Haworth Limited
12 years ago
Thank you for your feedback Gery. It is possible your pillows haven't regained their loft after being packaged and delivered out to you. We would recommend taking the pillow in each hand and starting at the centre of each side, gently pad the pillow. This will allow inner fill to spread evenly whilst allowing more air to circulate in and around them thus increasing loft throughout the body.
Repeat this process until the pillow appears even. It is very important to ‘tease’ the pillow and NOT to shake as this will cause compacting of the filling and produce lumpiness.
Regards, David
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.
Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.
Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Established in 1876, Richard Haworth has a track record second to none in meeting the needs of the hospitality sector. Our range of bed, bath and table linens is one of the largest in the UK. These high quality, durable and exceptionally priced products have been designed, and in many cases manufactured in the UK, to meet the rigorous demands of the hotel and catering trade and can now be bought online.