Excellent service from all I dealt with, from the saleslady, whose name I cannot remember, but she has been with you for 12 years, to the office staff, and delivery men. It is the reason I come to...
Thank you for your feedback. Frankly I am surprised at your rating. Having spoken to the salesperson concerned at no time did you indicate that moving the furniture was of high importance. If you had he would have shown you an alternative product. Recliner sofas by their very nature tend to be heavy and mainly do not come on castors. When you brought the matter to our attention we supplied you free of charge some magi glides and also arranged for a technician to fit them. The cost for this would have been £68. I would hardly describe this as bad service. We have magi glides fitted on the feet of several pieces of furniture in store and they do make moving the furniture a lot easier.
TC
Trusted Customer
9 years ago
your comments are not helpful. I repeat what I said before which was the sofa is far too heavy and should have been told this when i was viewing them . the pads make it slightly easier.but i now have a sofa that is of no use to me. My husband is 83 and
We had seen what we wanted and it was packed and ready to go before I had even had time to pay for it ... only regret is we forgot to enter the special cash draw!
I have never shopped with you! I don't know where your store is. Could you please make sure I don't receive any more receipts or emails from you.
Reynolds
Reynolds
9 years ago
Thank you for your feedback. We are sorry that you received the request but your email address is the same address that was given by our customer. We have removed your email address from our customers details.
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