Protectmybike Anmeldelser

We sent you a renewal reminder by email on 27th November (30 days prior to your renewal date), which provided your renewal quote. You then had up to 30 days to decline the renewal invite which could have been done anytime through your customer dashboard or clicking on the link in the renewal email. If your did not receive this email then we would suggest you check your spam folder. Your premium increased this year as last year you obtained the 30% introductory discount, which only applies to year 1. This was also clearly stated in the renewal email. You can cancel your policy and obtain a full refund of your premium within 14 days of the renewal date so if you are not happy with your renewal premium then please let us know and we can cancel your policy and process your refund.

Thanks for taking the time to provide feedback on your recent renewal. The only reason for the price difference is the fact that in year 1 you obtained a 30% introductory discount, which only applies to the first year. This was also confirmed in your renewal email. In addition, the reason for the difference in premium between your policy and your husband's is because he introduced you last year and as such obtained a £10 referral credit. So the £10 referral credit was applied to his premium at renewal. I hope this helps clarify but if you need any further assistance please do contact our customer service team at customer@proitectmybike.co.uk.