ProDog Raw Anmeldelser

Hi Debbie, Thank you for your lovely review We’re so pleased to hear you’ve noticed the difference in quality and that it’s working so well for all four of your dogs. Better digestion and healthier poos are always a great sign! Thank you for choosing us and for sharing your experience — we really appreciate your support. Best wishes Team ProDog

Hi Sheila, Thank you for taking the time to leave such a balanced and honest review. We’re really pleased to hear you’re happy with both the food and our service. However, we’re very sorry for the delivery issues you experienced this month. Having a split delivery arrive late and only just frozen is understandably frustrating, especially when your order was scheduled for early in the month. Apologies on behalf of the courier company and the inconvenience caused, and we appreciate you flagging this with us. Your feedback has been passed on, so we can continue raising these issues with our delivery partners. Thank you for your understanding and continued support, and we wish you and your dogs a very Happy Christmas 🎄 Best wishes Team ProDog

Hi Rosemary, Thank you so much for your super review on Flexx - we're delighted it helps to keep your 9 year old happy, active and pain-free. Thank you for your ongoing support, we really appreciate you. Best wishes Team ProDog

Thank you for your five-star rating on our poultry-free bundle. Delighted you call it "Brilliant." and trust your dog is loving every bite. Best wishes Team ProDog

Thank you for your review. We’re glad you’re happy with the quality of the products, and we appreciate your understanding regarding the short delivery issue. We’re pleased we could resolve it quickly and get everything sorted for you. Best wishes Team ProDog

Thank you for your great review. We’re delighted to hear you’re happy with the quality of the food and the quick delivery. It’s also lovely to know that when there was an issue, our team was able to resolve it immediately over the phone. Thanks again for your support, we really appreciate it. Best wishes Team ProDog

Hello Michele, Thank you for taking the time to leave your feedback, and we’re really pleased to hear that you’re happy with the quality of the food as always. We've looked back through our conversations and can see that you spoke with two members of our support team, who were able to resolve the issue for you. I’m sorry for the frustration caused by the missing confirmation email and the automated messages you received despite payment having been taken, we appreciate you flagging this with us. We’re also sorry it was difficult to get through by phone initially. During our working hours we do our best to answer calls as quickly as possible, but if you’re ever unable to get through, please do leave a voicemail or email us at support@prodograw.com, and a member of the team will get back to you as soon as possible. Unfortunately, delivery time windows are provided by DHL and are outside of our direct control, but we completely understand how inconvenient this is, especially when receiving frozen goods, and we’re sorry for the disruption caused. We have flagged your delivery problem with them on your behalf. Thank you again for your understanding and for your continued support. We’re really glad your dogs love the food. Best wishes Team ProDog

Thank you for such a lovely review. We’re so pleased to hear our Customer Services team has been quick to respond and able to help with your requests. It’s also great to know your dogs love the food and that it’s helping with firmer stools and supporting their **** gland health. Thank you for trusting us with your dogs’ nutrition. Best wishes Team ProDog

Great news, you've found a food your four-legged friend loves and even washes up afterwards. If your dog ever backs off food in the future, we have Caroline Soencer, our in-house behaviourist, who is happy to support and ensure that feeding times always run smoothly. Thank you for 5 stars. Your support is greatly appreciated. Our email is support@prodograw.com if you need to get in touch. Best wishes Team ProDog

Hi Denise, Thank you so much for your kind words. Delighted your dog loves the luxury bundle and that your also very happy with our service. Thank you for being such a loyal part of the ProDog Raw. You support means so much to the whole team. Best wishes Team ProDog