ProDog Raw Anmeldelser

Hi Carol, We apologise for the confusion regarding the loyalty voucher today. We went ahead and refunded the value of the coupon back to you from your recent order as soon as possible. It took a few hours due to being busy today, and it will show in your account within 3 to 5 working days. We also note that the customer support representative emailed within the same minute and apologised for writing the wrong name in response. Going forward, loyalty vouchers will need to be manually applied before checkout. I appreciate that this is different from how things may have worked previously, and I'm sorry for any inconvenience this has caused. I'm also sorry to hear your concerns regarding the introduction of AI. This is a relatively new addition designed to help us manage enquiries more efficiently, but it is certainly not intended to replace the support provided by our customer service team. Feedback such as yours is incredibly valuable, and I'll make sure it is passed on internally. You also contacted us at the beginning of the month, letting us know about the wet base of the box, and wrongly assumed you were happy with the response given. Thank you for your continued support, and please don't hesitate to contact us if there's anything we can help with. Best wishes Team ProDog

Hi Donna, Thank you for your wonderful feedback. We're delighted to hear that you found our delivery service convenient and reliable. Being able to choose a delivery day is something we know our customers value, so it's great to hear it helped you plan your time without worrying about unattended deliveries. We're also pleased that your order arrived quickly and that our delivery slots worked well for you. Thank you for taking the time to share your experience, we really appreciate your support and look forward to serving you again soon. Best wishes Team ProDog

Hi Sam, Thank you for your A+ review. We're delighted to hear that you've had a positive experience with both our products and service. Providing helpful support and responding promptly to our customers' needs is very important to us, so it's wonderful to know that our team has been able to assist you with any queries and that you've found our service consistently reliable. We truly appreciate your support and look forward to continuing to provide the best for you and your dog. Best wishes Team ProDog

Hi Martin, Thank you for your feedback. We're delighted to hear that you're finding the recurring delivery system works much better for you. We know how important convenience and flexibility are when managing your dog's feeding routine, so it's great to know the improvements have made a positive difference. Thank you for choosing ProDog, and we look forward to continuing to provide a smooth and reliable service. Best wishes Team ProDog

Hi Joanne, Thank you for your lovely review! We're so pleased your puppy enjoyed the treats and that you found our service prompt and efficient. We appreciate your support and look forward to serving you again soon. Best wishes Team ProDog

Hi Gail, Thank you for your review and for your kind words about ProDog Raw and our service. We're delighted to hear you're happy with the food and your experience with us. We're sorry to learn the courier service didn't meet your expectations. We appreciate your feedback and will continue working with our delivery partners to provide the best possible experience. Thank you for your support and do email us at support@prodograw.com if you have any questions or need assistance. Best wishes Team ProDog

Thank you so much for your five-star rating on our service. We truly appreciate your support. Best wishes Team ProDog

Thank you so much for your high star rating of our service. Do let us know by emailing support@prodograw.com how we can improve your scoring. We're here to listen and help as much as we can. Best wishes Team ProDog

Hi Kayleigh, Thank you for your review. We're so happy to hear that your dogs love the Mixed Raw Bundle. Knowing it's a hit with them means a lot to us. We appreciate your support and look forward to keeping your dogs happy and healthy with their favourite meals. Best wishes Team ProDog

Thank you for your feedback and for ordering several of our subscription boxes. We’re really pleased to hear your dogs enjoy the food and that you’re happy with the quality. We’re sorry to hear the flavour mix in your box didn’t offer the variety you were hoping for. We understand how disappointing it can be to receive a higher proportion of certain proteins, especially when trying to keep mealtimes varied for your dogs. Building your own box is definitely the best option for complete control over flavours, although we appreciate your comments regarding the additional cost. We’ll also be sure to pass your feedback on to our team as we’re always looking at ways to improve our subscription variety. Please feel free to contact our customer support team at support@prodograw.com for more support. Best wishes Team ProDog