Channel Islands Direct Anmeldelser

It was unfortunate that due to adverse weather conditions your flight was cancelled and we understand the disappointment any disruption to travel plans can cause. When such situations occur the airline are responsible for arranging overnight accommodation and alternative flights which is what they did. We are sorry that you are disappointed with the lack of Customer Service offered by Channel Islands Direct on this occasion, as you have said you have sent in your complaint which we are looking into. It is our policy to thoroughly investigate any complaint we receive and we will provide a full response to you covering all the points raised. We note your concerns about the full 28 days given to us by ABTA being taken to issue our response and sincerely regret any further dissatisfaction felt as a result of this. We assure you that we will issue our reply as quickly as possible once we receive replies from suppliers and our investigation is complete.

Thank you for your comments. We are sorry that you still believe you have been overcharged for your holiday although we provided you with a breakdown of the costs per person. At the time of arranging your holiday, you would have been provided with a total cost before the decision to book was made. We are pleased that on this occasion you chose to book your holiday through Channel Islands Direct, however, we are sorry that you feel disappointed with the overall cost which is correct.