I took out a policy with them only to find out I had been mis sold the wrong policy and then told I couldn’t get cover. What I don’t understand is why they have people answering the phones who are...
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Zoe Darrah
PolicyBee
2 years ago
Hello Dean,
Sorry you’ve had trouble getting the insurance you need. And hands up – this was a genuine mistake on our part. You came through to our team on our charities’ phone line…which is why the advisor you spoke to unfortunately assumed you were a non-profit making organisation. Since your business is also involved in an activity we insure under our charities policy, wires got a bit crossed. Rest assured, the policy has already been cancelled and is fully refundable. Meanwhile, we’re investigating things this end and will be putting new processes in place to make sure nothing like this happens again.
Kind regards, Kerri-Ann Hockley, Director of Customer Service
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.