Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Anmeldelser af Petcover Australia

Viser alle 2,303 anmeldelser

Stacey

Bekræftet af Feefo

Medowie NSW 2318

10 years ago

Hvad Stacey sagde om Petcover Australia:

Yes I would recommend Petplan it was quick and easy to get a quote and setup plan for our horse

Petplan Australia

Petcover Australia

10 years ago

Hi Stacey

Thank you for your kind feedback!
All the best!

The Petplan Team

Købsdato: 03/05/2016

Alison

Bekræftet af Feefo

Melbourne

10 years ago

Hvad Alison sagde om Petcover Australia:

Good, but could have been better

the consultant was easily able to convert a quote, but they didn't really outline how the cover works, I had to read the PDS. I would have liked a little bit more information so I fully understood as...

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Petplan Australia

Petcover Australia

10 years ago

Hi Alison

Thank you for your feedback, I will pass this onto the Customer Service Department!

If you would like us to give you a call to clarify or explain any of your cover options, please let us know and ill arrange it.

Kind Regards

The Petplan Team

Købsdato: 05/05/2016

Aileen

Bekræftet af Feefo

Sydney, Australia

10 years ago

Hvad Aileen sagde om Petcover Australia:

Staff were very friendly and efficient on the phone but expected a more personal service for a returning customer.

I had one cat (Buddy) on my policy and I rang to add a second cat (Dax) that I got recently. It was very quick and easy to add a second animal. Because I used PetPlan as my pet insurance again I was...

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Petplan Australia

Petcover Australia

10 years ago

Hi Aileen

Thank you for your feedback. In regards to your email we have looked into this for you and it seems it was a computer glitch that sent you the incorrect email, but we have amended that for you.

Kind Regards

The Petplan Team

Købsdato: 05/05/2016

Sharon

Bekræftet af Feefo

10 years ago

Hvad Sharon sagde om Petcover Australia:

There should be more that we can claim for. It is quite expensive

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

I will pass on this feedback onto the Claims Department :)
Please feel free to email claims@petplan.com.au for any future enquiries regarding our claims process.

Kind Regards

The Petplan Team

Købsdato: 03/05/2016

Pålidelig kunde

Bekræftet af Feefo

10 years ago

Very good customer service. Extremely helpful in following up enquiry

Petplan Australia

Petcover Australia

10 years ago

Hi Kym

Thank you very much for your awesome feedback!

Kind Regards

The Petplan Team

Købsdato: 28/04/2016

Peta

Bekræftet af Feefo

Langwarrin

10 years ago

Hvad Peta sagde om Petcover Australia:

Insurance for inquisitive, naughty, gorgeous, beautiful little LabradorArchie

The service we received was great. All our questions were answered to the type of insurance we perhaps needed. With a young Labrador and what they are like, it is peace of mind that we are covered...

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Petplan Australia

Petcover Australia

10 years ago

Hi Peta & Richard

Thank you very much for your kind feedback!
We wish you and Archie all the best.

Kind Regards

The Petplan Team

Købsdato: 29/04/2016

Alison

Bekræftet af Feefo

Geelong

10 years ago

Hvad Alison sagde om Petcover Australia:

Friendly Staff

I found the experience to be hassle free. The customer service representative was very polite and helpful.

Købsdato: 25/04/2016

Kristy

Bekræftet af Feefo

Perth

10 years ago

Hvad Kristy sagde om Petcover Australia:

Really prompt. I do suggest that there should be an ability to lodge online.

Købsdato: 30/04/2016

Sally-Anne

Bekræftet af Feefo

10 years ago

Hvad Sally-Anne sagde om Petcover Australia:

Great service and good explanation of various plans available.

Great service. The only aspect that could have been improved was that I was told I had to follow up all vets used, to get the dog's medical history, but on phoning the vet, was told that Pet Plan...

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Købsdato: 30/04/2016

Robyn

Bekræftet af Feefo

Mansfield

10 years ago

Hvad Robyn sagde om Petcover Australia:

Affordable and tailored to my needs. Recommended.

Easy online application with an affordable insurance product tailored to my needs giving me peace of mind for my precious young horse as he grows. With more young stock on the way, I would definitely...

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Købsdato: 30/04/2016