Hvordan indsamles Feefo-anmeldelser?

Vi indsamler uafhængig feedback på vegne af de virksomheder, der samarbejder med os. Vores platform når kun ud til verificerede købere, så du kan være sikker på, at du læser anmeldelser fra rigtige kunder.

Hvem kan skrive en Feefo-anmeldelse?

Kun kunder med købsbevis kan skrive en Feefo-anmeldelse. Det sikrer vi ved at tage kontakt til køberne lige efter deres transaktion.

Hvordan verificerer vi anmeldelser?

Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer folk i at skrive falske anmeldelser, fordi vi kun inviterer verificerede købere til at give feedback.

Petcover Australia Anmeldelser | Kundeservice Anmeldelser af {{merchantUrl}} | Feefo

Viser alle 2,290 anmeldelser

Laura Thompson

Bekræftet af Feefo

Brisbane,QLD

10 years ago

Hvad Laura Thompson sagde om Petcover Australia:

Great quality service and professional.

Mitch K was amazing. He knew exactly what he was talking about and made me feel like my baby girl was going to have the best care possible. I had a lot of questions around my Dachshund and future...

Læs flere

Petplan Australia

Petcover Australia

10 years ago

Hi Laura

Thank you very much for your feedback! We are glad you found us helpful. I will personally pass this onto Mitch K and his superiors to commend him on a job well done!

Have a great week!

Kind Regards

- The Petplan Team

Købsdato: 27/05/2016

Pålidelig kunde

Bekræftet af Feefo

10 years ago

very satisfied that I had all the information I needed to make a purchase

The staff were clear, friendly and not pushy. They encouraged me to come back with more questions if I had them before purchasing the policy. For service, I would recommend them. I had spoken to some...

Læs flere

Petplan Australia

Petcover Australia

10 years ago

Hi Lisa

Thank you very much for your feedback. We are glad you found us helpful! I will pass this onto the Sales Department!

Have a pleasant week :)

Kind Regards

- The Petplan Team

Købsdato: 27/05/2016

Janine

Bekræftet af Feefo

Bundaberg

10 years ago

Hvad Janine sagde om Petcover Australia:

As I was able to save $10 per month ith another company I have cancelled my policy on Thursday 23rd June.

Unfortunately I cancelled this policy on Thursday 23rd June as I was able to save $10 per month with another Company.

Petplan Australia

Petcover Australia

10 years ago

Hi Janine,

We’re sorry to hear the news of cancellation of your policy for Papi.

We’d love to know what company took you away from Petplan? If you’d like to have a chat to us about your new policy inclusions compared to Petplan, we’d love to hear from you on 1300 738 225.

Kind Regards
– The Petplan Team.

Købsdato: 27/05/2016

Sharon

Bekræftet af Feefo

10 years ago

Hvad Sharon sagde om Petcover Australia:

Service is good, exclusion policy not so good

While their service is good, the exclusion policy needs reviewing, I have been a loyal customer since my dog's birth and recently upgraded policy. I have been advised that my dog's exclusion is...

Læs flere

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

Thank you for your feedback!
In regards to the exclusion issue, I will pass this onto the Underwriting Department to review.
Hopefully this helps.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Sharon

Just an update :)
The Underwriting Department has contacted you regarding the exclusion.

Kind Regards
- The Petplan Team

Sharon

10 years ago

The call I received basically was to say, it is still non reviewable and won't do anything about, still doesn't change my views or comments.

Købsdato: 23/05/2016

Luciana

Bekræftet af Feefo

10 years ago

Hvad Luciana sagde om Petcover Australia:

Bad service, no-one can assist and no person to talk to.

I left messages and emailed for Petplan to contact me to discuss an insurance query. No-one has ever contacted me. I wanted an underwriter or vet to contact me.

Petplan Australia

Petcover Australia

10 years ago

Hi Luciana & Pierre

Thank you for your feedback. I have passed this directly to the underwriting department as urgent and they will be in touch with you shortly.

Kind Regards

The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Luciana & Pierre

Just an update. Erin from the Underwriting Department is currently in contact with you to address your insurance query.

Kind Regards,

- The Petplan Team

Luciana

10 years ago

They did contact me, and I explained what the query was and then I never heard from Erin. Then I contacted Erin again, and she said she could not assist and the person who could was away. So still nothing.

Petplan Australia

Petcover Australia

10 years ago

Hi Luciana & Pierre,

As further discussed over a phone conversation and email communication that was had with our underwriting department your query will have to be looked into further via our Senior Underwriting Manager on their return next week. Once this is looked into next week they will be in contact with yourself. If you have any further queries please feel free to call.

Kind Regards

- The Petplan Team

Købsdato: 26/04/2016

Maria

Bekræftet af Feefo

10 years ago

Hvad Maria sagde om Petcover Australia:

Happy Customer

Compassionate and understanding towards my needs

Petplan Australia

Petcover Australia

10 years ago

Hi Maria

Thank you very much for your feedback!

Have a great weekend!

- The Petplan Team

Købsdato: 24/05/2016

Pålidelig kunde

Bekræftet af Feefo

10 years ago

Overall very good, helpful, clear info, good quality documentation and so on. I did however send a detailed note, shortly after commencement, about what I thought was a questionable underwriting...

Læs flere

Petplan Australia

Petcover Australia

10 years ago

Hi Bernard

Thank you very much for your feedback.
In regards to your note that you have sent through, I have spoken to the Underwriting Department and they have assured me that they will be in contact with you.

Kind Regards

The Petplan Team

Pålidelig kunde

10 years ago

Thanks you. Appreciate the response.

Petplan Australia

Petcover Australia

10 years ago

Hi Bernard

Just a quick update. The Underwriting Department have notified myself that they have contacted you via email regarding your feedback. Hopefully you found it helpful.

Kind Regards

- The Petplan Team

Pålidelig kunde

10 years ago

They did come back and provide additional context, hence service was prompt, but in doing so have demonstrated a highly conservative, and uncommonly risk-averse approach to underwriting.

Købsdato: 17/05/2016

Lyn

Bekræftet af Feefo

Brisbane

10 years ago

Hvad Lyn sagde om Petcover Australia:

Good service, prompt and helpful

They were quick with my payouts however they could improve the process by using technology better, emailing claims instead of posting, and direct debit instead of sending cheques. So far I am happy...

Læs flere

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Thank you very much for your feedback, I will pass this onto the claims department to review.

Kind Regards

- The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Lyn

Just an update :)
Jasmine from the Claims Department has emailed you regarding your suggestion.

Kind Regards

- The Petplan Team

Købsdato: 23/05/2016

Pålidelig kunde

Bekræftet af Feefo

10 years ago

They were very helpful in setting up the plan.

Petplan Australia

Petcover Australia

10 years ago

Hi Karen

Thank you very much for your feedback, we are glad you found us helpful :)

Kind Regards

- The Petplan Team

Købsdato: 22/05/2016

Kobie

Bekræftet af Feefo

10 years ago

Hvad Kobie sagde om Petcover Australia:

If you want a policy, ask for Poppy! She's great!

The lady who I have spoken to numerous times to set up my policy, her name was Poppy and she was great. She helped me understand what my policy includes and doesn't include and was very helpful.

Petplan Australia

Petcover Australia

10 years ago

Hi Kobie

Thank you very much for your fantastic feedback. I will personally pass this onto Poppy and commend her for providing you with excellent customer service!
Have a pleasant week!

Kind Regards

- The Petplan Team

Købsdato: 21/05/2016